Qualis1 Inc. ยท 3 hours ago
Service Desk Analyst
Malvern, PA
Contract
Hybrid
New Grad, Entry Level
$20/hr - $20/hrQualis1 Inc. is seeking a Service Desk Analyst to act as a single point of contact for user calls and service requests. The role involves managing incidents and requests through the ITSM system, ensuring effective communication and support for end users.
Staffing & Recruiting
Hiring Manager
Ankit Prasad
Responsibilities
Provide the Service Desk as a single point of contact (SPOC) for providing end-to-end ownership User Calls Incidents and management of all Service Requests, including logging, tracking, resolution, and reporting in the ITSM System (ServiceNow)
Support Windows 11 upgrade calls Provide request fulfillment for Service Requests as assigned
Provide communication with all relevant stakeholders during Incident response, informing of progress and advising on work arounds
Support Service Request fulfillment and Incident management for all Vanguard end users devices, including desktop, laptop, mobile devices and other form factors
Provide self-serve capabilities for common requests for Service Desk
Request fulfillment of work items that come through ServiceNow for Endpoint Services and Mobility Services (i.e. internet trusted sites requests, various VDI related tasks)
Support Major Incident calls for Workplace Services
Qualification
Required
Provide the Service Desk as a single point of contact (SPOC) for providing end-to-end ownership User Calls Incidents and management of all Service Requests, including logging, tracking, resolution, and reporting in the ITSM System (ServiceNow)
Support Windows 11 upgrade calls
Provide request fulfillment for Service Requests as assigned
Provide communication with all relevant stakeholders during Incident response, informing of progress and advising on work arounds
Support Service Request fulfillment and Incident management for all Vanguard end users devices, including desktop, laptop, mobile devices and other form factors
Provide self-serve capabilities for common requests for Service Desk
Request fulfillment of work items that come through ServiceNow for Endpoint Services and Mobility Services (i.e. internet trusted sites requests, various VDI related tasks)
Support Major Incident calls for Workplace Services
Company
Qualis1 Inc.
At Qualis1 Inc., our robust business model is strategically built upon serving diverse industry sectors, including Finance, Health Care, Education, State Government, and Manufacturing.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase