Imperial Cleaning ยท 13 hours ago
Operations Coordinator- Bilingual English/Spanish
Amityville, NY
Full-time
Onsite
New Grad, Entry Level
$24/hr - $26/hrImperial Cleaning is one of the largest independently owned cleaning companies in the nation, providing professional cleaning services for over 25 years. The Operations Coordinator will be the primary point-of-contact for selected clients, providing support across various departments while ensuring high levels of customer satisfaction.
CommercialFacilities Support ServicesResidentialService Industry
Responsibilities
Primary point-of-contact that supports selected clients from beginning to end
Work closely with Field Managers daily on requests and/or issues that may arise
Provide operations support to all departments within the organization
Schedule project crews for services, training, and deliveries
Coordinates estimates and provides pricing to clients
Creating and closing work orders for Regional spreadsheets and Project Crew schedules
Resolve customers' service or billing complaints
Provides daily customer calls and follow-ups on any complaints
Maintain a record of customer interactions, transactions, complaints, inquiries, comments, and actions taken
Process supply orders, enter and close supply orders into the system, and manage the distribution of supplies to assigned clients
Update corresponding client systems to ensure tracking and billing of all services performed
Refer unresolved customer grievances to designated departments for further investigation
Complete contract forms, prepare change of address records, or issue service discontinuance orders
Identify and recommend improvements in processes or service methods and procedures to streamline processes
Manage project budgets; review and correct any variances weekly
Collect, update, and provide required reports to corresponding Clients
Provide reporting to assigned Account Manager and Management
All other tasks as assigned by management
Qualification
Required
2 year degree required, 4 year degree a plus
Bi-lingual (English-Spanish), is a must
Detail-oriented and strong communication skills (email, phone)
Results-oriented: the ability to resolve challenges and emergencies at a moment's notice
Multi task-oriented: The ability to handle multiple projects at a time
Customer-focused with a can-do approach to problem-solving
Basic knowledge of computer applications and software applications
Applicants must be 18 years of age or older to be considered for employment
Benefits
Competitive compensation packages
A variety of benefits that provide our staff with a safe, respectful, and professional working environment
Company
Imperial Cleaning
Imperial Cleaning provides cleaning and maintenance services customized to their client's needs.
Founded in 1994
501-1000 employees
Funding
Current Stage
Late StageRecent News
2025-02-20
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