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First Bank · 2 hours ago

Mortgage Servicing Processor

St Louis, MO

Full-time

Hybrid

Mid Level

$19/hr - $24/hr

3+ years exp

First Bank is one of the largest independent banks in the U.S., committed to its employees and clients. The Mortgage Servicing Processor role involves daily communication with customers and third parties, resolving inquiries, processing loan information, and assisting with various loan functions.

BankingFinanceFinancial Services

Responsibilities

Communicating daily with customers, third parties and other employees of the organization via phone

Respond to all written communications received from clients and third parties

Resolving written and verbal customer inquiries and requests for documents

Quoting payoff information

Handling short payoffs received from title companies and customers

Sending correspondence to appropriate parties

Updating Adjustable Rate Mortgage loan information including set up of new ARM loans, reviewing ARM notification letters and updating ARM indexes in the computer

Processing address change requests and returned mail

Working with record retention software by scanning original documents into program and reviewing any errors created while scanning. Completing document purge from record retention software as needed

Assisting in the New Loan Set-Up process

Working with 3rd party venders to order supplies and maintenance for copy machines and scanners

Working with vender to prepare releases for recently paid off loans

Assisting with preparation of releases for prior paid in full loans and assignments for current loans

Assisting with external and internal audit requests as needed

Assisting with special loan functions including loan assumptions, partial releases, loan modifications, assignments and additional duties as needed

Qualification

Customer Service SkillsComputer ProficiencyAttention to DetailWritten CommunicationPresentation Skills

Required

Strong Customer Service Skills

High school diploma or general education degree (GED)

3 to 5 years' related experience and/or training; or equivalent combination of education and experience

Computer proficiency

Attention to detail and accuracy a must

Ability to read, write, and comprehend simple instructions, short correspondence and memos

Ability to write reports, business correspondence, and procedure manuals

Ability to effectively present information and respond to questions in one-on-one and small group situations to customers, clients, and other employees of the organization