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Oldcastle Infrastructure · 4 hours ago

Customer Service Representative

Fontana, CA

Full-time

Onsite

Entry Level

$30/hr - $35/hr

2+ years exp

Oldcastle Infrastructure is the leading provider of utility infrastructure solutions for the water, energy, and communications markets throughout North America. The Customer Service Representative will ensure a strong customer experience by responding to inbound calls and handling transactional inquiries in a timely and professional manner.

Building MaterialConstructionLogisticsProduct DesignProduct Search

Responsibilities

Develop a comprehensive understanding of the Oldcastle products, systems and business union contacts to efficiently support customer requests

Perform administrative duties for all steps of the departments

Answer incoming customer telephone calls in a courteous and professional manner

Support operations by organizing and implementing administrative systems

Keep timely and orderly records such as daily receipts, files, employee records and any other administrative documents

Respond to and investigate customer inquiries, concerns, and issues via phone, fax, mail, and email in a timely and courteous manner

Administrative and accounting functions such as filing systems, NOVAtime, reports needed for managers

Receive, record, and route customer concerns/changes in appropriate manner

Answer customer inquiries and provides appropriate technical and/or product related information

Contact customers when necessary to follow up on customer issues or orders

Obtain customer feedback information

Effectively communicate customer issues and concerns to all applicable internal staff members

Document all contacts, actions, and responses in customer database

Organize and maintain the file system; file correspondence and other records

Maintain working knowledge of products and/or services

Prepare reports and correspondence as needed

Other duties may be assigned as needed

Qualification

Customer service experienceMicrosoft OfficeSalesforce CRMSAP ERPClerical functionsBasic accountingConstruction industry experienceVerbal communicationWritten communicationOrganizational skillsTeamworkFlexibility