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Fifth Third Bank · 9 hours ago

Global Payments Specialist II - Wire M-F 9am-6pm

Cincinnati, OH

Full-time

Onsite

Entry, Mid Level

2+ years exp

Fifth Third Bank is a financial institution seeking a Global Payments Specialist II to manage high risk payment applications. The role involves processing wire transfers, monitoring fraud activity, and ensuring compliance with regulations while providing excellent customer service.

BankingCommercial LendingFinanceFinancial ExchangesFinancial ServicesLendingMedia and EntertainmentMortgage

No H1B

Responsibilities

Processes international and domestic inbound/outbound wire payments via internal payment origination networks and/or incoming customer calls including customer authentication via security PIN #s and payment special instructions

Process domestic inbound/outbound real-time payments and troubleshoot exceptions and customer inquiries

Monitors inbound/outbound fraud related/anti-money laundering payment activity according to federal regulations and associated procedures accurately and in a timely manner; escalating to Bank Compliance/management as needed

Troubleshoot file/batch exceptions that result from customer driven electronic transmission failures via direct customer or internal sales relationship manager consult; execute systemic clearance or deletion activities based on research and follow up

Effectively route international USD wire payments as instructed by client to third party international clearing banks

Provides call support and service for commercial based clients in need of high value based wire payment transaction processing

Perform general analytics and execution of defined payment related credit risk exceptions by referencing multiple internal applications to assess associated bank driven risk tolerances (i.e. acct balance, established credit limits, bank exposure amount, past historical activity)

Execute on governmental mandated payment remittances in accordance with specific federal regulations

Responsible for all facets of line of business compliance program to ensure full compliance with state and federal laws, rules and regulations (i.e. E, FFIEC, etc)

Develop and maintain strong partnerships with internal sales and support teams and other internal and external customers

Initiates payment related research requests via centralized problem resolution tracking system

Handles any routine inquires and confirmations for internal sales support and/or external direct support

Utilizes multiple servicing systems for research and processing (i.e. Mobius, MTS, CRM, ACE, SWIFT, EDI, FTD)

Performs outbound funds transfer verification for fraud risk and/or customer special instructions

Assists with the planning, testing and implementation of new applications, enhancements, conversions and/or acquisitions

Processes all daily work according to department procedures and bank policies

Review operational procedures/methods, recommending changes for improvements with an emphasis on automation and efficiency

Escalates large dollar/high value customer specific system and servicing issues as appropriate

Demonstrate the ability to work efficiently with a low margin of error

Collaborates proactively/effectively with team to achieve shared goals

Other duties as assigned

Qualification

Global Payments experienceWire transfer processingFraud monitoringMathematical skillsPC skillsMulti-taskingOrganizational skillsProblem-solvingTeamworkCommunication skills

Required

HIGH RISK AREA. Requires annual background and credit check

High School diploma or its equivalent

Two (2) to three (3) years prior banking experience, preferably in Global Payments

PC skills including familiarity with Windows, Microsoft Word, and Excel

Excellent organizational skills

Ability to function in a fast paced environment

Must have very good mathematical skills

Ability to handle highly sensitive customer issues

Multi-task oriented

Commitment to teamwork

Proficiency with 10-key required

Ability to research, recognize and solve problems

Ability to handle fluctuating volumes

Strong written and verbal communication skills

Company

Fifth Third Bank

Glassdoor3.7

Fifth Third Bancorp is a financial services company that specializes in small business, retail banking, and investments. It is a sub-organization of Fifth Third Bank.

Founded in 1858

Cincinnati, Ohio, USA

10001+ employees