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Hi-Hope Service Center · 8 hours ago

Training & Development Coordinator

Lawrenceville, GA

Full-time

Onsite

Mid Level

3+ years exp

Hi Hope Service Center, Inc. is seeking a Training & Development Coordinator who will serve as a subject matter expert in training requirements and curriculum development. The role involves overseeing training programs, ensuring compliance, and managing employee engagement activities while collaborating closely with the Leadership and Human Resource Teams.

CharityE-LearningEducation

Responsibilities

Serve as subject matter expert in the areas of training requirements (from all licensing, accreditation, funding and other sources), curriculum development and training delivery

Oversee training programs, organization functions and events and serve as the liaison responsible for Hi-Hope’s training platform

Monitor training compliance and be responsible for assuring timelines for completion of training are met

Guide organizational change through project management, communication and employee engagement activities

Assist with all organization functions, celebrations and ensure that training and development plans are coordinated, communicated and executed effectively and efficiently

Build, develop and effectively work with others, optimizing individual and team performance through effective leadership, mentoring, and training

Devise a comprehensive training strategy for the organization that ensures compliance with regulatory, accreditation and other external stakeholder requirements for I/DD

Manage the delivery of training and development programs

Design, develop and implement training programs that allow for comprehensive learning that promotes best practices in the field of service delivery to individuals with I/DD

Manage new employee orientation and organizational training and development

Review and analyze data to report effectiveness of learning, compliance rates, trends, and offers recommendations for improvement

Manage the NADSP certification process

Implement all employee engagement activities, the organization’s celebrations and host functions which may include: Recognitions, Staff Meetings, Birthdays, Anniversaries, DSP Week, Staff Development, Work At Health, etc…

Maintain the highest standards of confidentiality and privacy, respecting the right of each person

Provide excellent customer service for all employee questions and complaints

Work with the HR team to create surveys that evaluate team member engagement

Recommend programs or strategies to benefit the organization

Read, understand and interpret instructions, HR policies and procedures

Protect organization's value by keeping information confidential

Maintain all employee information and paperwork in a secure manner

Maintain all HR employee personnel files and record keeping

Provide excellent customer service for all internal and external customers

Prepare and compile all documents and reports needed for audits

Assist HR Generalist with recruitment and selection of new personnel and identification of high potential existing personnel

Provide backup to the HR Generalist, and aid with HR functions, as needed

Qualification

Training strategy developmentCurriculum developmentTraining program managementNADSP certification managementData analysisMicrosoft Office proficiencyCPR/First Aid/AED certificationQuality Behavioral Solutions certificationChange managementEmployee engagementCoachingDevelopmentCommunication skillsProblem solvingRelationship building

Required

Consistently and genuinely demonstrates the values and principles of Hi-Hope through words and actions

Builds, develops and effectively works with others, optimizing individual and team performance through effective leadership, mentoring, and training

Devises a comprehensive training strategy for the organization that ensures compliance with regulatory, accreditation and other external stakeholder requirements for I/DD

Manage the delivery of training and development programs

Designs, develops and implements training programs that allow for comprehensive learning that promotes best practices in the field of service delivery to individuals with I/DD

In conjunction with others, manages new employee orientation and organizational training and development

Reviews and analyzes data to report effectiveness of learning, compliance rates, trends, and offers recommendations for improvement

Manages the NADSP certification process

Implements all employee engagement activities, the organization's celebrations and host functions which may include: Recognitions, Staff Meetings, Birthdays, Anniversaries, DSP Week, Staff Development, Work At Health, etc…

Maintain the highest standards of confidentiality and privacy, respecting the right of each person

Provide excellent customer service for all employee questions and complaints

Work with the HR team to create surveys that evaluate team member engagement

Recommends programs or strategies to benefit the organization

Ability to read, understand and interpret instructions, HR policies and procedures

Protects organization's value by keeping information confidential

Maintain all employee information and paperwork in a secure manner

Maintain all HR employee personnel files and record keeping

Provide excellent customer service for all internal and external customers

Performs other related tasks and duties as required and assigned

Prepare and compile all documents and reports needed for audits

Assists HR Generalist with recruitment and selection of new personnel and identification of high potential existing personnel. This may include activities such as drafting job postings, conducting resume reviews/candidate phone screens, interviewing candidates and selection of new employees

Provides back up to the HR Generalist, and aid with HR functions, as needed

Minimum of Associate's Degree in Education, Human Resources, Organizational Development, Psychology or closely related field. Bachelor's Degree is preferable

Requires 3 years of experience in training, curriculum development, change management, human resources and/or other closely aligned fields

Must be 21 years old, able to pass a pre-employment physical and capable of lifting a minimum of 50 pounds; have a negative drug screening and a tuberculosis (TB) screening or X-Ray; and, have an acceptable motor vehicle record with no more than two moving violations in a three year period within the last five years of a seven year motor vehicle record report, vehicle liability insurance and an acceptable criminal record check

Must have reliable transportation