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GreenState Credit Union · 2 hours ago

Member Service Associate

US-NE-Papillion

Full-time

Onsite

Entry Level

$21.46/hr - $27.64/hr

1+ years exp

GreenState Credit Union is opening a new branch in Papillion, and they are seeking a Member Service Associate to join their team. This role is responsible for acquiring, expanding, and enriching member relationships while providing exceptional service and meeting sales expectations.

BankingFinanceFinancial Services

Responsibilities

Adheres to the Credit Union Service Standards in carrying out GreenState's mission and vision

Demonstrates a positive member service (internal and external) focus at all times, greeting members and guests with a smile and eye contact immediately upon their arrival, using their name or acknowledging them, and thanking them for their business

Demonstrates teamwork in all interactions with coworkers and in the completion of all duties and responsibilities

Ensures confidentiality of member information

Supports a diverse and inclusive work environment

Sales – Ask questions, listen to your members’ needs and offer solutions that best fits the needs of your member

Acts as part of a cohesive team, demonstrating excellent interpersonal skills and the ability to interact positively with other employees

Ensures confidentiality of member account records and account information. Request identification whenever necessary and provide account information to only those members listed as primary or joint owners

Profile each member to uncover opportunities for additional business

Responsible for structuring loan applications, working with underwriters and adhering to all lending policies and regulations

Makes weekly outbound sales calls to members

Performs all aspects of MSR position. This includes the ability to accurately balance a cash drawer daily and a firm understanding of all credit union policies and procedures for cash handling, check handling, and identification

Builds member relationships by recognizing their financial needs and meeting those needs with the appropriate GreenState product and service or referring them to the specialized department (Wealth Management, Commercial, Mortgage, GreenState Insurance etc.) to be served

Participates in promotions, contests, and other departmental activities which support team goals

Responsible for sales of loan protection products

Possesses a thorough knowledge of all federal regulations and procedures concerning deposits

Performs vault duties including cash ordering, balancing, drawer audits, scheduling, and other duties as assigned

Plays a vital role in enriching the community by participating in community service organizations and/or Credit Union sponsored events

Qualification

Member relationship buildingSales abilityCredit union productsComputer proficiencyTime managementInterpersonal skillsProblem solvingTeamworkAttention to detail

Required

Must have at least one year of similar or related experience or 12 months in an MSR role with knowledge of all credit union accounts and products with proven ability to handle a wide variety of functions quickly and accurately

High energy and sales ability and interpersonal skills to represent the credit union in a positive and professional manner

Ability to coordinate and prioritize work assignments and organize work efficiently. Must demonstrate good time management skills to meet established deadlines

Accuracy and attention to detail

Proficiency with related computer applications, spreadsheets, word processing, and database applications

Proven relationship building skills and techniques

Must be self-motivated, exercise sound judgment, and be able to work independently

Ability to maintain composure, and problem solve as they arise

Ability to develop and maintain positive and effective working relationship

Ability to work with minimal direction and exercise sound judgment

Reports to work punctually, works all scheduled hours, and works overtime as necessitated by business demand

High school diploma or the equivalent (i.e. GED)

Must be bondable

Must be registered pursuant to requirements of the S.A.F.E Act

Adheres to all state, federal and credit union regulations, policies, and guidelines

Benefits

Flexible Time Off (FTO): Take time when you need it, with the trust and flexibility to balance life and work.

Wellness & Health Coverage: Choose from robust medical, dental, and vision plans, including wellness and preventative care benefits starting the first of the month after hire.

Paid Parental Leave: Six weeks of 100% paid leave to bond with a newborn or newly adopted child.

Retirement Savings: 401(k) plan with up to an 11% employer match based on tenure.

Paid Holidays: 13 paid holidays annually.

Sabbatical Program: Four weeks of paid leave after 15 years of service, promoting rest and renewal.

Financial Perks: Loan rate discounts, student loan interest reimbursement, and identity theft protection.

Professional Growth: Career development opportunities and recognition programs to celebrate your achievements.