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Brookshire Grocery Company · 2 hours ago

Operational Excellence Team Leader

Tulsa Metropolitan Area

Full-time

Onsite

Entry, Mid Level

2+ years exp

Brookshire Grocery Company (BGC) is committed to fostering a thriving community through its various grocery banners. The Operational Excellence Team Leader is responsible for executing store operation standards, managing inventory, and ensuring quality customer service while supporting upper management in achieving sales and operational goals.

Retail

Responsibilities

Works in conjunction with upper management to train and develop partners, schedule, plan, assign, and direct work

Supports upper management with the review of historical data regarding sales, ads and promotions. Co-manages inventory using item management processes to ensure satisfactory in-stock levels. May review profit and loss, sales, shrink, and labor data with upper management

Indirectly responsible for maintaining and improving sales performance, cash flow, public relations, product quality, and work standards

Frequently required to open/close the store. Ensures the store is presentable for the customer shopping experience; makes certain adequate staff is available; ensures safety, responsiveness, and fiscal management of cash and monetary assets

Follows quality control and food safety standards throughout multiple departments and ensures dated products are stocked and rotated properly

Maintains clean, safe and sanitary working and shopping environment by adhering to Company safety procedures

Carries out initiatives and strategies for loss prevention and shrink reduction are being implemented

Actively participates in and ensures the execution of effective merchandising plans to increase sales through displays, store layouts, and category management promotions

Displays exemplary customer service and acts as a role model for partners; enforces customer engagement standards by greeting customers, answering questions, and responding to customer complaints

Checks inventory on trucks, unloads products, and ensures accuracy of inventory, product ordering, and associated paperwork

Qualification

Retail grocery operationsWorkforce Management (WFM)SAPManager Food Safety certificationAnti-Money Laundering certificationTobacco/Alcohol certificationBasic mathematical skillsCustomer serviceMicrosoft OfficeMulti-taskingEffective communicationLeadership abilitiesTime managementConfidentiality

Required

Minimum 18 years of age required

Partners must be 21 years of age or older to drive for Company business in accordance with the BGC Business Driver Policy

High School diploma or GED and two or more years of related experience; or an equivalent combination of experience and/or higher education required

Must obtain Health Insurance Portability and Accountability Act (HIPAA) certification through Company LEARN program within 2 weeks of starting in role

Must obtain Tobacco/Alcohol certification (TABC/LACT/AATC) through Company LEARN program within 2 weeks of starting in role where applicable

Must obtain Manager Food Safety certification through Company LEARN program within 2 weeks of starting in role

Must obtain Anti-Money Laundering (AML) certification through Company LEARN program within 2 weeks of starting in role

Must complete Fuel Operator C training through Company LEARN program

Intermediate knowledge of retail grocery store operations

Intermediate knowledge of WFM (Workforce Management)

Basic understanding of Company checkout policies and procedures

Basic knowledge and compliance of state laws regarding the sale of alcohol, tobacco, and lottery, as applicable

Basic knowledge of anti-money laundering and other government regulations relating to monetary transactions

Basic knowledge of cash register

Basic knowledge of on-site fuel station procedures, if applicable

Basic knowledge of SAP for reporting purposes

Basic mathematical skills

Ability to lead and motivate others

Ability to effectively communicate (in written and verbal form) with customers and partners

Ability to remain professional and courteous with customers at all times

Ability to organize, prioritize, and manage time

Ability to prepare reports and business correspondence

Ability to carry out short-term strategic objectives aligned with Company initiatives

Ability to multi-task and work in a fast-paced environment

Ability to evaluate partner performance and make corrections as needed, in a tactful manner

Ability to maintain confidentiality regarding sensitive information

Ability to learn new technology systems, methods and processes

Ability to perform basic Microsoft Office functions

Ability to safely work with sharp objects such as knives, box cutters, etc

Ability to operate manual or electric pallet jack

Ability to work flexible schedules including nights, weekends and holidays

Must be attentive to potential hazards and remedy or place appropriate warning signs or devices around or near the hazard as soon as is reasonably possible

Must report any potential hazards that cannot be immediately remedied to a supervisor