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Brookshire Grocery Company · 2 hours ago

Office Lead

Mansfield, NJ

Full-time

Onsite

Entry, Mid Level

2+ years exp

Brookshire Grocery Company (BGC) is a community-focused company operating over 215 stores across Texas, Louisiana, Arkansas, and Oklahoma. The Office Lead oversees money flow in and out of the store, processes customer transactions, and provides leadership to office personnel while promoting excellent customer service.

Retail

Responsibilities

Works in conjunction with upper management to train and develop partners, schedule, plan, assign, and direct work

Oversees store’s compliance with anti-money laundering (AML) and other governmental money regulations by reviewing money orders, check cashing, and Western Union activities

Conducts daily office audits, prepares and verifies bank deposit records, and runs reports as needed

Maintains accurate money count in drawer by checking out groceries, providing change, and closing out drawer. Balances cash register drawers and safe funds

Accountable for investigating and identifying stores overages and shortages and reports to upper management

Reviews cashier transaction reports for variance and alerts Store Director of concerns. Organizes and maintains office-related records

Coordinates with various retail support personnel to research and resolve office related issues

Generates, maintains, and balances records detailing purchases and transactions. Completes and files necessary documentation

Remains current on tender policies and procedures related to checks, credit, debit, coupons, EBT, WIC, AML, etc

Processes requests for Western Union, money orders, lottery tickets, coin redemptions, refunds, equipment rental, etc

Performs various store office activities such as ordering office supplies, assisting cashiers, answering incoming telephone calls, and coordinating email communications

Accesses or memorizes product codes and remains familiar with ad and special items

Accountable for adhering to all local, state, and federal laws regarding sales of restricted items such as tobacco, alcohol, and cannabis-based and pharmaceutical products

Provides friendly and customer service-oriented attitude by greeting customers, answering questions, and responding to customer complaints

Maintains clean, safe, and sanitary working and shopping environment by adhering to Company safety procedures

Qualification

Anti-Money Laundering (AML)Tobacco/Alcohol certificationOffice procedures knowledgeCash register knowledgeTender policies knowledgeCustomer service skillsLeadership abilityCommunication skills

Required

High School Diploma or GED and two or more years of related experience required

Partners must be 21 years of age or older to drive for Company business in accordance with the BGC Business Driver Policy

Must obtain Health Insurance Portability and Accountability Act (HIPAA) certification through Company LEARN program within 2 weeks of starting in role

Must obtain Tobacco/Alcohol certification (TABC/LACT/AATC) through Company LEARN program within 2 weeks of starting in role where applicable

Must obtain Anti-Money Laundering (AML) certification through Company LEARN program within 2 weeks of starting in role

Advanced knowledge and compliance of state laws regarding the sale of alcohol, tobacco, and lottery, as applicable

Advanced knowledge of anti-money laundering and other government regulations relating to monetary transactions

Advanced knowledge of office procedures and systems

Intermediate knowledge of tender policies and procedures

Intermediate knowledge of cash register

Ability to lead and motivate others

Ability to count and calculate for the purpose of cash handling and sales transactions

Ability to effectively communicate (in written and verbal form) with customers and partners

Ability to remain courteous with customers at all times

Ability to work flexible schedules including nights, weekends and holidays

Must be attentive to potential hazards and remedy or place appropriate warning signs or devices around or near the hazard as soon as is reasonably possible

Must report any potential hazards that cannot be immediately remedied to a supervisor