Desktop Support Engineer jobs in United States
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RMS COMPUTER CORP ยท 2 hours ago

Desktop Support Engineer

positionMerritt Island, FL
timeContract
remoteOnsite
seniorityMid Level
money$30/hr - $32/hr
date3+ years exp

RMS Computer Corporation is seeking an experienced Desktop Support Engineer to provide high-quality technical support for local and remote users. This role involves resolving hardware, software, and networking issues both in person and remotely, while demonstrating strong troubleshooting, communication, and customer service skills.

Business DevelopmentInformation Technology
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H1B Sponsor Likelynote

Responsibilities

Deliver technical support via phone, email, and in-person for desktops, laptops, mobile devices, and conferencing systems
Troubleshoot hardware/software issues, diagnose network problems (DNS, DHCP, routing), and apply solutions or escalate as needed
Maintain and monitor IT support tickets; document actions, track progress, and follow up to ensure resolution
Provide onsite support for executive users and conference room technology
Maintain accurate documentation in the ticketing system and contribute to team knowledge sharing
Assist with user account management in Active Directory and Microsoft Exchange
Create and deploy desktop/laptop images using imaging tools

Qualification

Windows OSActive DirectoryMicrosoft 365Network supportPowerShellAzureDuo MFAHighly organizedProblem-solvingClear communicationCustomer-focused

Required

Bachelors in IT, Computer Science, Cybersecurity, or equivalent experience
3+ years in Help Desk/Desktop Support roles
3+ years with Windows OS, Server, and imaging tools
Microsoft 365: 3 years (Required)
Active Directory: 3 years (Required)
DNS: 3 years (Required)
Network support: 3 years (Required)
PowerShell: 3 years (Required)
Azure: 3 years (Required)
Strong problem-solving and analytical skills
Clear and professional communication
Highly organized, dependable, and self-motivated
Able to prioritize tasks in a fast-paced environment
Customer-focused with a proactive, solutions-driven mindset
Must be able to lift to 40 lbs., stand/walk/sit for extended periods, kneel or squat when needed, and perform tasks requiring manual dexterity

Preferred

CompTIA A+, Network+ (or equivalent)

Company

RMS COMPUTER CORP

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Engaging professional resources to drive today's business technology needs.
dateFounded in 1985
location
New York, New York, USA
people-size201-500 employees
web-link
https://www.rmscorp.com/

H1B Sponsorship

RMS COMPUTER CORP has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2021 (2)
2020 (1)

Funding

Current Stage
Growth Stage

Recent News

PR Newswire
Virtual Compute Corporation Launches $350 Million Raise to Expand Data Center Footprint
2025-07-15
Company data provided by crunchbase