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Arizona Department of Economic Security · 2 hours ago

CUSTOMER SERVICE REPRESENTATIVE 2

Pinetop-Lakeside, AZ

Full-time

Onsite

New Grad, Entry Level

The Arizona Department of Economic Security (DES) is dedicated to strengthening individuals, families, and communities in Arizona. They are seeking a Customer Service Representative 2 to provide customer service, maintain the front desk, and assist with various administrative tasks within the Rehabilitation Services Administration.

AssociationGovernmentInformation TechnologySecurity

Responsibilities

Greets visitors, provides customer service, maintains the front desk, interview rooms, and resource room, answers phone calls and refers callers to the appropriate staff, provides information about RSA programs, assists with walk-ins and client appointments and notifies staff of their arrival to the office

Prepares outgoing correspondence, assists with distributing and compiling office reports, updates huddle board metrics, processes incoming mail and outgoing mail

Enters client information into the case management system, scans documents into the case management system, assists counselors with following up with clients

Orders office supplies, maintains state vehicles, processes travel claims, completes meeting minutes, assists the program supervisor with hiring

Qualification

Customer service principlesCase management systemMicrosoft Office SuiteEffective communicationFile managementActive listeningCritical thinkingProblem-solving

Required

Knowledge of program rules, policies, customer service principles, and related procedures

Knowledge of the English language, including grammar, spelling, and effective communication

Knowledge of administrative procedures, including office systems, file management, and computer software such as Microsoft Office Suite, internet applications, and email

Skills in active listening and effectively communicating with others

Skills in following written and verbal instructions

Skills in gathering information, maintaining case files, and completing complex reports

Skills in critical thinking and problem-solving

Ability to operate standard office equipment efficiently

Ability to communicate effectively and demonstrate strong reading comprehension

Successfully pass background and reference checks; employment is contingent upon completion of the above-mentioned process and the agency's ability to reasonably accommodate any restrictions

All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify)