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Cox Automotive Inc. · 1 month ago

Vehicle Operations Support Specialist II (Manheim)

Maple Grove, MN

Full-time

Onsite

Mid Level

$17.79/hr - $26.63/hr

3+ years exp

Cox Automotive Inc. is seeking a Vehicle Operations Support Specialist II to manage account relationships and ensure customer requirements are met. The role involves reviewing vehicle conditions, coordinating with various departments, and providing excellent customer service while adhering to safety procedures.

AutomotiveDigital MarketingE-CommerceMarketing

Comp. & Benefits

No H1B

Responsibilities

Manage account relationships, maintaining effective communications and ensuring customer requirements are met

Review and update condition report; approve and audit vehicle repair report

Walk vehicles with account representative and make recommendations for reconditioning to increase vehicle value

Respond to customer inquiries relating to vehicles. Provide quality service and assist in resolving problems

Communicate with Lot Operations and Recon departments to ensure appropriate movement of vehicles to the shops and ensure timely completion of reconditioning

In coordination with account representative, account administrator, and account specific procedures prepare sale vehicle run process including run order, scheduling, notice to customer account, etc

Work with lot operations and quadrant coordinators to ensure appropriate scanning and organization of account vehicles

Review vehicles in sale line up, locate missing vehicles, and work with account representative to ensure vehicles are ready for sale

Visibly demonstrate safety commitment by following all safety and health procedures and modeling the behaviors related to such. Actively participate in support of all safety activities aligned with Safety Excellence

Perform other duties as assigned by management

Qualification

Vehicle reconditioningCustomer serviceEffective communicationOrganization skillsComputer skills

Required

High School Diploma/GED and 3 years' experience in a related field

OR the right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline and up to 1 year of experience; OR 5 years' experience in a related field

Effective communication and organization skills required

Commitment to providing excellent customer service essential

Regularly required to stand, walk, reach, talk and hear

Frequently required to stoop, kneel, crouch, bend, squat and climb

Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship