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Towne Park · 2 hours ago

HR Solutions Specialist

United States

Full-time

Onsite

Mid Level

$55K/yr - $65K/yr

3+ years exp

Towne Park is a hospitality services company dedicated to creating smiles through exceptional experiences. The HR Solutions Specialist provides direct support to associates and managers, focusing on managing HR inquiries and maintaining accurate HR data while delivering high-quality customer service.

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Responsibilities

Provide timely and effective responses to inquiries from associates, managers, and HR teams regarding HR policies and procedures. Establish and maintain effective, positive relationships with Towne Park associates and leadership by providing prompt and accurate results to inquiries surrounding information requests, consultation, and guidance surrounding policy, practice, and procedures

Tracks, resolves, and escalates issues on topics including, but not limited to, benefits, payroll, time management, systems access, and general Human Resources inquiries

Intake, strategically prioritize, and apply policy/process expertise to resolve HR policy/process inquiries, transactions, and escalations, especially those that are executive-level, high-visibility, and/or complex (e.g., paycheck discrepancies, final pay disbursement, leaves of absences, position changes)

Support managers in problem solving, provide guidance and direction through links, job aides, and support. Interpret HR policies and address associate and manager questions, and escalate to Senior HR Manager, Field or HR Leadership, or appropriate SME depending on the level of complexity or level of associate

Uphold and promote adherence to company policies, procedures, and ethical standards in all HR interactions

Review, process, create, and ensure integrity of all workforce-related employment actions. Identify when employment action should be taken and ensure the accurate and timely entry of the appropriate action in accordance with regulatory, procedural, and policy requirements

Maintain and update HR records and databases, ensuring data integrity and confidentiality

Enter and approve transactions in the HRIS, maintaining accurate HRIS data entry and reporting, ensuring compliance with onboarding documentation, associate job changes, and pay

Generate and analyze HR reports, as needed, to track trends, performance metrics, and compliance

Submit or verify information relating to unemployment claims and provide requested supporting documentation, review unemployment decisions, and coordinate attendance for requested hearings

Respond, provide, and assist with documentation for subpoenas and various legal requests

Conduct periodic audits of HR records to ensure compliance with federal, state, and local laws

Assist in training HR team, associates, and managers on HR related systems, tools, and procedures to ensure understanding and compliance

Qualification

Microsoft OfficeHRISWorkdayCustomer-orientedWritten communicationVerbal communicationAttention to detailProblem solvingTime management

Required

Computer proficiency and technical aptitude with an ability to utilize advanced function of Microsoft Office (Excel, Word, & Outlook)

Energetic, outgoing, customer-oriented personality

High level of personal accountability and a desire to own issues through final completion

Intellectual curiosity. Desire to find answers to questions with minimal to no intervention from manager

Excellent written and verbal communication skills to effectively convey key information to managers and associates

Ability to work independently and effectively plan and set priorities for self to accomplish required tasks

Sense of ownership over one's work and a strong attention to detail

Ability to read, analyze, and interpret general business correspondence, instruction guides, and training materials

Ability to work flexible hours as needed

Preferred

Degree in Business Administration, Human Resources, or other closely related field and three (3) to five (5) years of related experience OR equivalent combination of education and experience

Experience with Workday preferred