Phoenix Systems · 2 hours ago
Audio/Video Security Technician
Brentwood,TN,US
Full-time
Onsite
Mid Level
$24/hr - $29/hr
3+ years expPhoenix Systems is growing and seeking an experienced Audio/Video installation technician to join their team. The role involves performing service, installation, and activation of security and audio/video systems while providing excellent customer service to high-end clients.
CommercialProduct DesignResidential
Responsibilities
Performs service, installation, and activation of security systems, surround sound systems, system components, speakers, TV hangs, remote controls, and systems requiring Control4 automation products and lighting
Communicate with the customer to review the work orders, answer customer questions professionally and properly
Instruct and train the customer/end user on the system functions and operation
Must also be able to work and perform duties of Trim Technician
Have in depth knowledge of security systems operation, functions, and wiring requirements
Completely understand security systems Phoenix Systems installs and services (NX, SimonXTi, 2Gig, DSC, Etc.)
Handle after hours emergency service calls (as assigned on a rotation basis)
Understand monitoring protocol with Phoenix/Monitoring Station/Primary Responders for alarms
Understand and communicate pricing for monitoring rate tiers to customers
Demonstrate and train customers on advanced monitoring solutions (i.e. Alarm.com)
Troubleshoot and repair security system problems, malfunctions, and false alarms
Troubleshoot and repair existing wiring installed by the company for Phone/Data/Intercom/Security/WAP’s/Basic Audio/Cameras/etc
Install, setup and train homeowners on AV component packages
Perform other duties as assigned
Qualification
Required
Minimum of 3 years of experience with security and Audio Video installations required
Must have or be willing to obtain basic tools to perform job responsibilities
Must be able to clear a background check and drug screening
Clear MVR required
Ability to accurately assess system design and functionality when adding additional components
Knowledge of cable types and technologies and can distinguish which types to use in installation scenarios
Knowledge of setup of Networking requirements for Routers, Switches, DVR's, Network Components, WAP's, etc
Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service
Ability to work in a clean and unobtrusive manner
Ability to work independently and to carry out assignments to completion within standard accepted practices
Performs service, installation, and activation of security systems, surround sound systems, system components, speakers, TV hangs, remote controls, and systems requiring Control4 automation products and lighting
Communicate with the customer to review the work orders, answer customer questions professionally and properly
Instruct and train the customer/end user on the system functions and operation
Handle after hours emergency service calls (as assigned on a rotation basis)
Understand monitoring protocol with Phoenix/Monitoring Station/Primary Responders for alarms
Understand and communicate pricing for monitoring rate tiers to customers
Demonstrate and train customers on advanced monitoring solutions (i.e. Alarm.com)
Troubleshoot and repair security system problems, malfunctions, and false alarms
Troubleshoot and repair existing wiring installed by the company for Phone/Data/Intercom/Security/WAP's/Basic Audio/Cameras/etc
Install, setup and train homeowners on AV component packages
Perform other duties as assigned
Preferred
Control4 Associate Installer & Automation Programmer certifications through SnapAV preferred
Technical or Vocational related schooling is preferred
Benefits
Paid Time Off Program - Start accruing PTO your first week!
Eight Paid Company Designated Holidays
401(k) w/company match
Health, Dental and Vision Insurance options that start the 1st of the month after 60 days of employment
Short Term Disability Options
Long Term Disability Options
Employee Assistance Program
Life Insurance Options
Employee Discount
Free Alarm Monitoring
Take home vehicle
Gas/Vehicle Maintenance paid by company
Monday - Friday daytime work schedule (no nights or required weekends)
Positive work culture with opportunities for advancement and growth
Company
Phoenix Systems
Phoenix Systems designs and installs home security and smart home automation systems.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase