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AMERICAN SYSTEMS · 1 hour ago

Desktop Support Specialist I

US-SD-Huron

Full-time

Onsite

New Grad, Entry Level

$20/hr - $29/hr

AMERICAN SYSTEMS is a dynamic organization focused on innovation and customer success. They are seeking a Desktop Support Specialist I who will provide essential support for desktop and laptop PCs, assist users with technical issues, and ensure compliance with regulatory requirements.

GovernmentInformation Technology

Comp. & Benefits

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Provide desktop support for users, including PCs, laptops, tablets, mobile devices, and printers

Assist in ensuring compliance with licensing, regulatory, and security requirements

Support the IT Service Desk by handling basic technical issues

Assist in installing and maintaining software and hardware according to established standards and procedures

Assist with Microsoft Teams Rooms by troubleshooting issues and managing equipment

Assist in coordinating with Mobile Device Manager for mobile device issuance and replacement

Assist with automated software deployments and maintaining hardware/software inventories

Support Cyber Security Specialists during response activities

Assist in maintaining accurate records of hardware and software inventory

Assist in installing and configuring stand-alone and network printers

Provide basic support for Microsoft Teams Rooms and troubleshooting associated issues

Assist in site visits for software upgrades and basic computer-related issue resolution

Provide tier 1 support for Entrust-related issues and ensure timely resolution of requests

Assist with the setup and delivery of new desktops and laptops

Assist in ensuring proper disposal of surplus IT software and hardware according to policy

Qualification

Desktop SupportMicrosoft OfficeWindowsActive DirectoryTroubleshootingProblem AnalysisRemote User SupportMobile Device ManagementAudio/Video Conferencing