Belcan ยท 8 hours ago
Salesforce CRM Administrator
Fort Worth, TX
Contract
Onsite
Entry Level
$20/hr - $23/hr
1+ years expBelcan is a leading provider of qualified personnel to many of the world's most respected enterprises. They are seeking a Salesforce CRM Administrator to manage and own the end-to-end lifecycle of customer support cases, ensuring that the support organization is efficient and customer-centric.
Enterprise SoftwareIndustrial EngineeringProject ManagementSoftwareTechnical Support
Responsibilities
Case Intake, Routing and Workload Management
Maintain and manage Email-to-Case intake
Manage responses, email templates, case origin, and intake validation to ensure data completeness and consistency
Prevent duplicate and spam case creation
Maintain Case Assignment Rules, Escalation Rules, and presence statuses; configure holidays and business hours that drive SLAs
Monitor real-time routing, identify bottlenecks and rebalance workloads proactively
Maintain case statuses, fields and lifecycle transitions
Qualification
Required
High School Diploma
1-2 years of Administrator experience in Aerospace or a manufacturing environment
Process-oriented mindset with strong analytical and problem-solving abilities
Empathy for end users and customers; passion for frictionless support experiences
Clear communicator with facilitation skills for workshops, training, and stakeholder alignment
Preferred
Salesforce experience is a plus
Benefits
Medical with prescription, Dental, Vision from hire date
Flexible Spending Accounts (Health Care FSA and Dependent Care FSA)
13 paid holidays annually, 10 days of vacation and 5 sick days
Annual Cash Incentive Plan (bonus)
$50,000 Life Insurance Policy from hire date
401k with company match of 5%
Employee Assistance Program
Optional Personal Accident Insurance
Free Will Preparation
Retirement Income Account
EY Financial Planning Program
Education (tuition) Reimbursement
Company
Belcan
Belcan is a engineering services company offering design, manufacturing, and IT solutions for aerospace, defense, automotive, and more.
5001-10000 employees
H1B Sponsorship
Belcan has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (4)
2024 (3)
2023 (1)
2022 (4)
2021 (7)
2020 (16)
Funding
Current Stage
Late StageTotal Funding
unknown2024-06-10Acquired
Leadership Team
Dave Brandel
President & COO, Engineering Solutions
David Moya
DIRECTOR OF OPERATIONS
Recent News
2025-10-31
2025-09-30
Company data provided by crunchbase