Capital One · 6 days ago
Principal Associate, User Experience Research Operations
Richmond, VA
Full-time
Onsite
Senior Level, Lead/Staff
$128K/yr - $146K/yr
4+ years expCapital One is seeking a driven Principal Research Operations Associate to join their Experience Design Research Operations team. This role involves leading strategic initiatives, defining project strategy, and driving impactful outcomes for the organization while optimizing research operations and advocating for research practices.
BankingCredit CardsFinanceFinancial Services
No H1B
Responsibilities
Define and lead process improvements to increase team efficiency and optimize our practices
Champion right-sized standards in ethics, privacy, and data protection across all research and design projects
Define and build upon our library of research practices, resources, and templates to enable consistency across lines of business
Introduce new ways of evangelizing research across the organization
Work with Research and Design to deeply understand their needs and manage systems and logistics for multiple research projects
Qualification
Required
At least 4 years of experience in UX or Research Operations roles, project management, or process improvement
At least 2 years of experience working directly with Research or Design teams
Preferred
Highly effective verbal and written communication skills across all organizational levels
Systems thinking with a track record for establishing high-quality practices for scaling Design and Research teams
Strategic acumen and foresight to anticipate complex cross-functional problems and work towards solutions
Project management excellence and a commitment to continuous improvement, process optimization, and delivering impactful outcomes
Experience working with research tools and vendors
Proven ability to work autonomously and help peers through times of ambiguity or change with care and empathy
Ability to balance desired outcomes and potential risks to design clear, human-centered solutions
4+ years of experience with managing risk within highly regulated research environments
4+ years experience with project management tools such as Jira and data visualization tools such as Confluence
Benefits
Comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being
Company
Capital One
Capital One is a financial services company that provides banking, credit card, auto loan, savings, and commercial banking services.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$5.45BKey Investors
Berkshire Hathaway
2025-09-11Post Ipo Debt· $2.75B
2025-01-30Post Ipo Debt· $1.75B
2023-05-15Post Ipo Equity· $954M
Leadership Team
Lo Li
CTO, Managing Vice President Retail Bank
Daniel Arellano
Senior Vice President, Business Cards and Payments
Recent News
2026-01-09
2026-01-04
The Motley Fool
2026-01-04
Company data provided by crunchbase