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Atlas Disposal Industries · 2 hours ago

IT Manager

CA - RANCHO CORDOVA, CA 95670

Full-time

Onsite

Mid, Senior Level

5+ years exp

Atlas Disposal Industries is seeking an IT Manager to oversee the company’s IT operations, ensuring efficient and secure technology systems that align with business objectives. The role includes managing IT staff, leading technology initiatives, and maintaining vendor relationships to optimize business applications and security systems.

Environmental ConsultingRecyclingRenewable EnergyWaste Management

Responsibilities

Provide leadership and direction to the IT team, ensuring alignment with company goals

Develop and implement IT policies, procedures, and best practices to enhance efficiency and security

Identify and recommend technological solutions to improve business operations

Oversee the management of company databases, software applications, and IT infrastructure

Ensure proper administration of business-critical systems, including Softpak, Navusoft, Microsoft 365 (Teams, SharePoint), and call center software (RingCentral & Max)

Manage the company's security systems, including onsite surveillance and cybersecurity measures

Oversee the support and troubleshooting of hardware, software, and network issues for desktops, tablets, and mobile devices

Ensure smooth onboarding and offboarding of employees, including setup of accounts, permissions, and licenses

Develop and enforce IT support protocols to enhance response times and issue resolution

Manage relationships with IT vendors, software providers, and service contractors

Oversee software licensing, renewals, and procurement to optimize costs and compliance

Plan and manage the IT budget, ensuring cost-effective technology investments

Ensure compliance with IT security policies and industry standards

Regularly assess and mitigate cybersecurity risks

Oversee data backup, recovery plans, and business continuity strategies

Ensure consistent, professional, and timely communication with internal staff, vendors, and external customers

Serve as a liaison between technical resources and non-technical stakeholders, translating IT concepts into clear, actionable information

Proactively communicate system outages, maintenance, or updates that affect operations

Respond promptly to inquiries and issues with clarity and follow-through

Provide exceptional internal customer service by supporting employees’ technological needs with patience, accuracy, and a solutions-oriented mindset

Foster a culture of service excellence in all IT interactions internally and external, by setting standards for responsiveness, accountability, and follow-up

Address external customer or vendor IT-related concerns efficiently, representing the company’s values and professionalism in all communications

Qualification

IT managementEnterprise softwareLeadershipProblem-SolvingCustomer Service OrientationCommunication

Required

5+ years of IT management experience

Familiarity with enterprise software (Softpak, Navusoft, Microsoft 365, Crystal Reports, RingCentral, Max)

Proven ability to manage IT teams and drive technological improvements

Strong analytical and troubleshooting skills

Exceptional verbal and written communication skills; ability to clearly convey technical information to diverse audiences

Demonstrated commitment to providing excellent service to both internal teams and external partners, with a focus on responsiveness and follow-through