Canvas Credit Union · 2 hours ago
Manager of Disputes
Lone Tree, CO
Full-time
Onsite
Mid, Senior Level
$76K/yr - $86K/yr
5+ years expCanvas Credit Union is dedicated to transforming financial services and providing support to its members. The Manager of Disputes will lead all aspects of Card Dispute Servicing and Processing, ensuring team goals for service, productivity, and quality are met while fostering member relationships.
BankingFinancial ServicesNon Profit
Responsibilities
People Leader - Responsible for leading and managing all card dispute processing & servicing. Maintains advanced knowledge of organizational policies, procedures, and applicable state, federal, and Card Network laws and regulations concerning Card Disputes. Ensure all updates and changes are communicated, implemented, and followed by team members
Create a positive work environment and ensure optimum staffing. Provide direction and leadership to Dispute team members with emphasis on delivering excellence in member service, teamwork and achieving team goals
Evaluate, develop, motivate, train and coach the Canvas Disputes Team
Manage the Card Dispute phone and processing queues to ensure the highest degree of service quality has been met
Take appropriate action to resolve member issues promptly and coach team members to do the same
Responsible for all management functions including recruiting, hiring, training, coaching, performance management, scheduling, cross-training, and succession planning etc
Perform quality assurance via call monitoring to ensure that the highest degree of service quality has been met
Conduct ongoing analysis of activities, workflow and operations with a specific strategy devised towards meeting goals and objectives
Assist with escalated member calls
Maintain accurate reporting, appropriate tracking, and measurement of department activity
Work closely with other departments, creating a collaborative environment
Responsible for reviewing and testing department procedures on an ongoing basis
Develop an ongoing cross training program throughout the department
Oversee and ensure required audits are satisfactorily completed
Exhibit support for the organization’s goals, values, initiatives, and cost control
Embrace ongoing education and learn/apply those skills
Follow all safety and security guidelines to properly safeguard member and organization assets
Perform other duties as assigned
Qualification
Required
Strong leadership skills; able to build and foster teamwork; coach, train and develop Canvas team members
Thorough knowledge of Regulation CC, Regulation Z, Regulation E, EFTA and Card Network (Visa/Mastercard) Rules
Advanced knowledge and understanding of Canvas Credit Union financial products and services
Excellent written and oral communications skills with the ability to explain programs and expectations to others
Strong attention to detail with proven analytical, problem solving, and decision-making skills
Efficient organizational and time management skills with ability to work independently and manage multiple priorities with tight deadlines
Proficient in MS Office (Outlook, Excel, Word and PowerPoint)
Ability to maintain confidences
Pre-employment background review (components include criminal, employment, address, social security number, motor vehicle record, sex offender, and global sanctions)
Bachelor's degree or equivalent combination of education and experience
Minimum of five years of experience and/or training in a similar position at a financial institution, preferably in a credit union environment
Prior supervisory/management experience desired
Benefits
Medical/Dental/Vision Insurance
Paid Vacation
Paid Sick Time
Paid Holidays
Paid Wellness Day
Paid Volunteer Time
Flexible Spending Account
Health Savings Account
World Class 401(k) Plan
Tuition Reimbursement
Rate Discounts on Qualifying Loans
May be eligible for incentives or discretionary bonus based on results
Company
Canvas Credit Union
Canvas Credit Union is an experience financial services.
501-1000 employees
H1B Sponsorship
Canvas Credit Union has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2020 (1)
Funding
Current Stage
Late StageLeadership Team
D
David Pierce
CIO
S
Sara Ott
Chief Retail Officer
Recent News
The Business Times
2025-03-01
The Business Times
2024-11-28
Company data provided by crunchbase