TransPerfect Connect · 3 hours ago
Junior Help Desk Support Specialist
Albany, New York Metropolitan Area
Full-time
Onsite
Entry Level
3+ years expTransPerfect is a leading organization that helps businesses navigate the global marketplace through a variety of language and business support services. They are seeking a Junior Help Desk Support Specialist to provide exceptional IT services, support hardware and software, and resolve desktop issues for employees in their NYC office.
Translation & Localization
Responsibilities
Providing exceptional IT Services to TransPerfect employees
Installing and supporting Windows and Mac-based hardware and software (including peripheral devices such as printers and USB devices)
Responding to support requests daily
Performing analysis, diagnosis, and resolution of desktop hardware and software problems for a variety of end users
Documenting and maintaining an inventory of all computing equipment including PCs, monitors, printers, scanners, and other peripheral equipment
Qualification
Required
Minimum Bachelor's degree
Knowledge of Microsoft Windows Desktop Operating Systems (Windows 8.1 Pro, Windows 10/11 Pro)
Knowledge of Mac OS X
Knowledge of office productivity software such as Microsoft Outlook, Word, Excel, etc
Knowledge of basic networking and connectivity – DHCP, DNS, Cabling, etc
Knowledge of Virus and Spyware removal techniques
Ability to quickly diagnose and fix problems
Ability to open a computer and replace defective components
Ability to operate in a dynamic, fast-paced environment
Ability to work in a team-oriented, collaborative environment
Exceptional written, oral and interpersonal communication skills
Exceptional customer service orientation
Must be detail oriented
Benefits
Medical, dental, and vision insurance
401k matching
Membership to child-care providers
Other TransPerks
You get your birthday off
Company
TransPerfect Connect
TransPerfect Connect is a leading provider of Global Contact Center services, and remote interpreting solutions including Over-the-Phone Interpretation (OPI), video remote interpretation, as well as multilingual email and chat support.
1001-5000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase