Alpha Net ยท 3 hours ago
SmartComm Administrator
Los Angeles, CA
Contract
Onsite
Mid Level
$60/hr - $70/hrAlpha Net Consulting LLC is seeking a SmartComm Administrator responsible for the overall maintenance, configuration, and administration of the Smart Communications platform. The role involves managing system integrations, designing communication templates, and ensuring the platform operates efficiently to meet business and customer engagement needs.
ConsultingCRMInformation TechnologySoftware
Responsibilities
Administer and configure the Smart Communications platform to ensure optimal performance, security, and compliance
Manage system integrations between SmartComm and other enterprise applications such as CRM systems (e.g. Salesforce), policy management systems (e.g. Guidewire), and customer databases
Design, configure, and maintain SmartComm templates for generating high-quality documents and multichannel communications (e.g. print, email, and web)
Handle administrative activities including managing user access, resource ownership, version control, and workflow processes
Monitor and analyze application logs to identify and resolve SmartComm-related issues in a timely manner
Maintain comprehensive documentation of system configurations, processes, and integrations for auditability and knowledge sharing
Work closely with business analysts and stakeholders to gather requirements and implement solutions that meet evolving business needs
Collaborate with development teams to support a DevOps approach for application updates and deployments, particularly in a cloud environment (e.g. Azure or AWS)
Act as a subject matter expert for the Smart Communications platform, providing technical guidance and training to end-users and team members
Qualification
Required
Overall maintenance configuration and administration of the Smart Communications platform
Managing system integrations between SmartComm and other enterprise applications such as CRM systems (e.g., Salesforce), policy management systems (e.g., Guidewire), and customer databases
Designing, configuring, and maintaining SmartComm templates for generating high-quality documents and multichannel communications (e.g., print, email, and web)
Handling administrative activities including managing user access, resource ownership, version control, and workflow processes
Monitoring and analyzing application logs to identify and resolve SmartComm-related issues in a timely manner
Maintaining comprehensive documentation of system configurations, processes, and integrations for auditability and knowledge sharing
Working closely with business analysts and stakeholders to gather requirements and implement solutions that meet evolving business needs
Collaborating with development teams to support a DevOps approach for application updates and deployments, particularly in a cloud environment (e.g., Azure or AWS)
Acting as a subject matter expert for the Smart Communications platform, providing technical guidance and training to end-users and team members
Company
Alpha Net
Alpha Net Consulting is a global IT services firm with over two decades of experience delivering strategic IT staffing, managed services, enterprise software development, and DevOps support.
Founded in 2013
501-1000 employees
H1B Sponsorship
Alpha Net has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (40)
2024 (45)
2023 (66)
2022 (102)
2021 (144)
2020 (185)
Funding
Current Stage
Late StageLeadership Team
Arun Thakur
Managing Partner
Surjit Bedi
Founder & President
Company data provided by crunchbase