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Meals on Wheels People · 2 hours ago

ON CALL CLIENT SERVICES SPECIALIST

North Portland, Northeast Portland, Southeast Portland - Portland, OR 97219

Full-time

Onsite

New Grad, Entry Level

$17/hr - $17/hr

Meals on Wheels People is an organization founded in and by the community! They are seeking a Client Services Specialist as an on-call role to conduct eligibility assessments for home-delivered clients and serve as a liaison between contract partners, participants, and staff for accurate service delivery.

Food and BeverageNon ProfitTransportation

Work & Life Balance

Responsibilities

Serve as a liaison between referring partners, contract partners, clients, and staff

Provides direct one-on-one and phone screening with clients

Notify appropriate parties of new starts and changes promptly

Communicates with case managers, clients, and staff regarding the status of authorizations and potential disruptions of services

Provides guidance and support regarding meals served to both Meals on Wheels People staff, clients, and referring partners

Handles escalated client concerns and comments in a constructive, professional, and helpful manner

Ensures integrity of data in client data management system; updates client information as needed, and corrects inaccurate information as necessary

Conduct home-delivered meal eligibility assessments annually in accordance with the Meals on Wheels People Operating Procedures

Assess clients met and unmet needs, existing support, and resources to develop an individual service plan:

Provide information and referral to enable clients to access services on their own

Contact resources and make referrals if the client is unable to access services on the client's behalf

Assist in reducing barriers to service

Other duties as assigned

Qualification

Client management systemsBilingual etc.Bilingual SpanishGerontology knowledgeMS Office proficiencyTime managementFlexibilityOrganizational skillsCommunication skills

Required

Associate Degree or equivalent job experience in Gerontology, Counseling, Human Services, or Communication

Knowledge of senior services and resources preferred

Bilingual candidates speaking a second language in Spanish, Russian, Chinese, Korean, Vietnamese or other highly used language may qualify for an additional $1.00 per hour bilingual pay differential

Proficient in computer applications and MS Office

Ability to manage time effectively

Ability to be flexible as new tasks arise

Ability to quickly learn new computer programs; experience with client management systems a plus

Good recordkeeping and organizational skills

Ability to communicate with diverse populations

Valid driver's license, auto insurance and personal transportation required

Frequent Travel throughout Multnomah, Washington and Clark Counties required

Candidate must successfully pass the Meals on Wheels People pre-employment drug & alcohol test and criminal background check