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Cognizant · 2 hours ago

Service Delivery Manager/ Lead

New Jersey, United States

Full-time

Hybrid

Senior Level, Lead/Staff

$114K/yr - $142K/yr

12+ years exp

Cognizant is a leader in the industry, exploring new ideas every day to help companies innovate products and business models. The Service Delivery Manager/Lead will manage customer service operations, collaborate with cross-functional teams, and enhance customer satisfaction through effective service delivery strategies.

ConsultingIndustrial AutomationInformation TechnologySoftwareSoftware Engineering

No H1B

Responsibilities

Manage and optimize customer service operations to ensure high-quality service delivery

Collaborate with cross-functional teams to align service strategies with business objectives

Develop and implement service delivery plans that enhance customer satisfaction and loyalty

Monitor service performance metrics and identify areas for improvement

Ensure compliance with company policies and industry standards in all service delivery activities

Facilitate effective communication between customers and service teams to resolve issues promptly

Utilize customer feedback to drive continuous improvement in service delivery processes

Coordinate with technology teams to integrate innovative solutions into service operations

Provide training and support to service teams to enhance their skills and performance

Analyze service trends and prepare reports for senior management to inform strategic decisions

Implement best practices in customer service management to achieve operational excellence

Drive initiatives that improve service efficiency and reduce operational costs

Foster a customer-centric culture within the service delivery team

Qualification

Customer service managementService delivery strategiesAnalyzing service metricsTechnology proficiencyBusiness administration degreeCommunication skillsInterpersonal skills