Motive Companies · 7 hours ago
Service Manager
Fountain Valley, CA
Full-time
Onsite
Mid, Senior Level
$110K/yr - $125K/yr
5+ years expMotive Companies is seeking an experienced Service Manager to lead and elevate their national service operations. This role is responsible for ensuring exceptional customer support and efficient field operations while overseeing a diverse team to align technical service performance with high standards for customer satisfaction.
Environmental ConsultingIndustrialRenewable Energy
Responsibilities
Lead, mentor, and develop the service organization, including technical support, dispatch, warranty, coordination, and field service teams
Oversee day-to-day service operations ensuring timely, high-quality customer support and field response
Manage and improve warranty claim processes, root-cause analysis, and corrective action documentation
Direct the parts, dispatch, and service coordination teams to ensure smooth scheduling, resource allocation, and issue resolution
Provide leadership for service training programs and continuous development of customer service and technical support personnel
Drive operational excellence through process improvements, KPI tracking, and standard operating procedures
Collaborate closely with engineering, production, and sales teams to ensure customer feedback informs product and process improvements
Strengthen relationships with ACT's dealer service network, ensuring alignment on service expectations, performance, and training
Maintain accurate reporting and provide executive updates on service metrics, performance trends, and improvement opportunities
Foster a culture of teamwork, accountability, and customer-first service
Qualification
Required
5–10 years of experience leading service or technical support teams within a manufacturing, automotive, industrial equipment, or dealership environment
Proven record of successfully managing and motivating cross-functional service teams in a fast-paced, customer-driven organization
Strong understanding of field service workflows, warranty management, parts operations, and customer service best practices
Excellent leadership and communication skills, with the ability to influence and collaborate across departments and levels of the organization
Demonstrated ability to analyze performance data, set measurable goals, and drive accountability
High degree of professionalism and emotional intelligence (EQ), with a focus on coaching and developing team talent
Passionate about delivering top-tier service and building a customer-centric culture
Preferred
Technical aptitude related to electrical, mechanical, or charging systems a plus
Company
Motive Companies
Motive Companies is a provider of renewable energy and infrastructure solutions for industrial and commercial applications.
1001-5000 employees
Funding
Current Stage
Late StageRecent News
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