HealthTrust · 6 hours ago
Senior Manager Strategic Accounts
Nashville, TN
Full-time
Onsite
Senior Level
7+ years expHealthTrust is an organization committed to investing in its team members and providing exceptional healthcare solutions. The Senior Manager Strategic Accounts will oversee the Account Management team, maintain strategic partnerships, and drive business growth while ensuring high-quality service delivery to members and stakeholders.
ConsultingLegalProfessional Services
Responsibilities
Serves as a regional team lead to Account Management working towards effective member and vendor communications to promote portfolio alignment and increase competency
Provides training and helps Account Managers and Associate Account Managers advance through the Department’s Account Management Development Plan
Coordinates support for Account Directors, assigning work and/or projects as approved by leadership
Lead process improvement strategies that deliver more efficient and consistent me
Establishes and maintains professional business relationships, expedites HealthTrust contract participation and aligns HealthTrust service-line solutions for the benefit of assigned members
Acts as liaison between members and our internal teams to ensure timely and successful delivery of our solutions
Achieve reputation for consistent quality, process and work-flow discipline, task execution, judicious exception, and risk management
Continually works to improve company and individual performance through measures of reliability, transparency, competency, sincerity, fairness, and vulnerability
Collaborate with both external and internal colleagues to identify opportunities for process improvement and to deliver more efficient and consistent customer value
Practices and adhere to the “Code of Conduct” philosophy and “Mission and Value Statement.”
Manage and maintain levels of accounts up to include our largest ASC groups and annual spend up to $50 Mil per group
Primary in managing Critical Access Hospitals ensuring contract penetration, compliance, and member retention
Prepares agendas and related data analytics for meetings and quarterly business reviews
Participates in member meetings and serves as committee leads as requested
Provide new account onboarding education to members on a GPO supply chain opportunities and compliance
Follow cross-department communication ensuring all account information is updated timely and accurately in our customer relationship management system
Develop distribution rep relationships with a minimum of 125+ field reps as a future source of new accounts and support overall alignment to distribution supplier contract. To include strategic level vendor reps and new rep education
Distribution standard process alignment on all supplier contracts knowledge, responsible for leading an organic pipeline
Mitigation of risk through sales strategy and negotiation on strategic level accounts
Serves as subject matter expert within respective and assigned area of specialty and expertise
Competency in Physician Affiliation & Management Group designations such as IPA, ACO, CI, PHO, MSO
Requests custom reports from Data Analytics team for market share analysis, tier maximization and contract compliance
Utilizes vendor reported data and member spend data (via InSight or distributors) to identify compliance, conversion and tier max opportunities
Identifies and shares contract opportunities, and facilitates timely contract activation
Updates members on key program initiatives and strategic opportunities
Schedules and completes quarterly business reviews to include realized value, rebates and admin fees; plus a collaborative forward-focused discussion of next opportunities
Educate members on core portfolio through distributed and direct contracts, program requirements and overall benefits of GPO membership
Recognize and support account maintenance and overall compliance of full portfolio penetration with additional areas of non-medical and purchased services
Provide member education and guidance around standard pharmacy services, vaccine program requirements and contract purchasing adjustments
Understand governance, purpose, and role of cost analytics with the ability to navigate cost conversations with both members and distributors around core contracts, lab contracts, optional contracts, fixed markup negotiations, and flexible markup conversations
Increase member visibility on optional contract use with performance improvement solutions
Ability to discuss and review contract category opportunities to improve member compliance
Contract portfolio expertise in extended service options to include capitol and dietary
Performs other duties as assigned
Qualification
Required
Bachelor's degree
7+ years of experience in strategic account management with experience in managing large national and/or global brand relationships
3+ years of experience in market segment experience or successful record of accomplishment in strategic account management
Preferred
1+ years of experience in sales, prospecting, conversion, or pipeline development
Benefits
Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.
Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
Free counseling services and resources for emotional, physical and financial wellbeing
401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
Employee Stock Purchase Plan with 10% off HCA Healthcare stock
Family support through fertility and family building benefits with Progyny and adoption assistance.
Referral services for child, elder and pet care, home and auto repair, event planning and more
Consumer discounts through Abenity and Consumer Discounts
Retirement readiness, rollover assistance services and preferred banking partnerships
Education assistance (tuition, student loan, certification support, dependent scholarships)
Colleague recognition program
Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)
Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.
Company
HealthTrust
HealthTrust is a consulting firm that provides valuation, litigation support and advisory services for organizations.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Colleen Blumenthal
COO, Partner
Alan Plush
Senior Partner
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