Goodwill of Central Illinois · 2 weeks ago
eCommerce Associate
Indianapolis, IN
Full-time
Onsite
New Grad, Entry Level
$15/hr - $15/hrGoodwill of Central and Southern Indiana is a nonprofit organization that operates an e-commerce platform, ShopGoodwill.com, where various unique items are auctioned. The eCommerce Associate assists in achieving operational goals by performing various roles such as picker, packer, and customer service associate in a production-focused environment.
Retail
Responsibilities
Accurately scans and stocks items into inventory
Picks and fulfills customer orders and ensures accuracy by cross-referencing products with hand held scanners
Inspects each product’s condition and confirm with the description provided
Confirms appropriate packaging for customer orders
Prints out address labels and readies packages for shipment
Identifies quality merchandise using inventory management software and a barcode scanner
Visually inspects the condition of books and media
Establishes which books make it into inventory
Generates and answers all customer communications via Shopgoodwill.com tickets, emails, phone calls, or in-person
Schedules pick-up appointments
Pre-picks and organizes customer orders
Uses a digital camera to take specific product photos to meet customer requests
Works with each department within the facility to resolve issues as they arise
Qualification
Required
Degree and Credential Requirements - NONE! We value candidates who can demonstrate capability and articulate how prior experiences will help them contribute. We believe in continuous learning and professional development
Industry Expertise - Has worked in a fast-paced/production-oriented environment with a focus on process, safety, and quality. Is adept at reaching and surpassing quantity/quality quotas
Teamwork - Works well with others and makes valued contributions to the outputs of others in order to assist the team or project to achieve the required outputs
Ethical - Adheres to procedures and protocol, including maintaining confidentiality in passwords, logging on and off procedures, and adherence to Goodwill's values
Attention to Detail - Attends to details and pursues quality in accomplishing tasks, including safety awareness
Informed Decision-Making - Identifies and comprehends issues, problems, and opportunities; compares data from different sources to draw conclusions; uses effective approaches for choosing a course of action or developing appropriate solutions; takes action that is consistent with available facts, constraints, and probable consequences
Mathematical Aptitude - Adds and subtracts two-digit numbers and multiplies and divides with 10s and 100s. Is able to perform these operations using units of American money and weight measurement, volume, and distance
Technical Knowledge - Has solid knowledge of G Suite, MS Office, and internet navigation
Communication Skills - Articulates thoughts and expresses ideas effectively using oral, written, visual and non-verbal communication skills, as well as listening skills to comprehend customers' needs. Delivers information in person, in writing, and in a digital world
Continuous Learning - Takes initiative in stimulating and enhancing personal knowledge, skills, and abilities. Remains open and willing to receive and apply feedback to continually improve and advance one's skills
Safety Awareness - Recognizes the risks in activities, applies the right measures to control and manage those risks, and ensures all safety protocols are followed
Strong Work Ethic - Demonstrates a high degree of professionalism, has a drive to succeed at any task, produces consistent and high-quality work, is organized and timely, values good attendance and punctuality, and is able to work with minimal supervision
Required to use hands to finger, handle, or feel; reach with hands and arms; and stoop, kneel, crouch, or crawl to manage repetitive movement
Regularly lift and/or move up to 50 pounds
Can manage prolonged periods of sitting and working on a computer or handheld scanner. Some exposure to moderate noise and temperature variations and working with constant overhead fluorescent lighting
Visual Acuity - Has close, distance, peripheral, color vision abilities, depth perception, and is able to adjust focus
Minimum of 18 years of age
Preferred
Customer Focus - Has the ability to see, comprehend and relate with customers in an impartial, unbiased yet effective and balanced manner; builds and maintains customer satisfaction with the products and services offered by the organization; provides excellent service to internal and external customers
Benefits
Continuing education and leadership development as well as tuition reimbursement
Comprehensive health plan, dental and vision insurance
Paid time off (PTO) and paid holidays
Company provided life insurance
Nationally recognized preventive health and wellness program
Section 125 pretax health spending account, dependent care spending account and premiums
Retirement options with partial company match %
Employee discount (Goodwill retail and additional external services)
Mental health services with up to 15 free counseling sessions for you and any family members
Free nurse health coaching services on site
Company
Goodwill of Central Illinois
Through the sale of donated goods at our stores, Goodwill of Central Illinois is able to fund free programs for the people of central Illinois.
Founded in 1934
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase