Hello Patient · 1 month ago
Solutions Lead
United States
Full-time
Remote
Mid Level
$140K/yr - $200K/yr
3+ years expHello Patient is transforming healthcare communication through advanced conversational AI, and they are seeking a Solutions Lead to partner closely with healthcare customers and lead technical delivery. The role involves understanding customer workflows, diagnosing technical issues, and delivering scalable solutions to enhance customer outcomes and internal support capabilities.
Artificial Intelligence (AI)Generative AIHealth Care
Responsibilities
Own end-to-end technical engagements for healthcare customers across onboarding, implementation, go-live, ongoing support, and expansion
Support sales with technical discovery and implementation scoping to ensure smooth handoffs and successful outcomes
Serve as a technical escalation point for complex issues, leading troubleshooting efforts and coordinating with internal teams to drive timely, durable resolution
Partner with customers to translate real-world workflows into clear implementation plans, best practices, and repeatable solution designs
Use SQL to investigate data issues, validate system behavior, and support reporting and analysis as needed
Develop and maintain documentation, runbooks, and reference materials to enable customer self-service and reduce repeated escalations
Identify recurring issues and patterns, and recommend process, product, and tooling improvements to prevent future problems
Collaborate closely with Customer Success, Support, Product, and Engineering to advocate for customer needs and influence prioritization
Contribute to internal enablement by sharing learnings, standardizing solutions, and improving team readiness for healthcare-specific requirements
Qualification
Required
3+ years of experience in a customer-facing technical role; software engineering background is a plus
Strong troubleshooting skills across APIs, integrations, data flows, and system configuration, with a track record of driving issues to root cause and resolution
Proficiency with SQL for investigation and validation (e.g., joins, aggregations, filtering)
High ownership and sound judgment, with the ability to manage multiple customer engagements in a fast-paced environment
Preferred
experience working with healthcare customers or healthcare-adjacent workflows
Benefits
Competitive pay
Equity
PTO
Comprehensive health, dental, and vision insurance
Company
Hello Patient
Hello Patient is an AI-powered patient engagement platform that automates calls and texts to improve efficiency and patient communication.
11-50 employees
Funding
Current Stage
Early StageTotal Funding
$28.8MKey Investors
Scale Venture Partners8VC
2025-09-04Series A· $22.5M
2024-10-31Seed· $6.3M
Recent News
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