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Trenton Systems · 2 hours ago

Junior Account Manager

Duluth, GA

Full-time

Onsite

Entry Level

3+ years exp

Trenton Systems is seeking a Junior Account Manager to support Senior Account Managers by managing key customer accounts. The role involves handling customer inquiries, maintaining account activities, and collaborating across departments to ensure timely delivery of products and services.

ComputerHardwareManufacturingProduct DesignSoftware

Senior Management

Responsibilities

Entering contact information into CRM system, providing technical & pricing information including quotations, literature, 3rd party vendor sources, scheduling follow-up contact dates, and soliciting evaluation orders

Maintain daily activity for accounts with assigned responsibility. Customer inquiries/problems, order entry, shipment scheduling, pricing, and technical information

Ability to stand-in for Senior Account Manager and Program Manager on customer calls/interactions that the Sales Support Manager is supporting

Lead regular scheduled customer cadence calls to ensure proper action items are captured and executed on time

Ability to reach across department boundaries to ensure that required engineering, operations, sales & marketing tasks are getting executed to meet particular customer needs

Developing a good understanding of client companies, their industry, what they do, their work culture and environment

Preparing reports on account status to present to senior managers

Assisting in the creation of sales presentations and proposals

Handling client issues and concerns in a professional manner, escalating more complex issues to appropriate senior staff

Collaborating with peer team members to maximize profit by up-selling or cross-selling

Maintain a target & evaluation customer list with scheduled or needed activity

Provide projections for monthly sales forecast and inventory control forecast