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Capital One · 10 hours ago

Senior Manager, Product Design

New York, NY

Full-time

Onsite

Senior Level

$193K/yr - $220K/yr

6+ years exp

Capital One is seeking a Senior Manager, Product Design to join their Commercial Card and Bank Experience Design team. The role involves leading product design initiatives, driving product strategy, and fostering a collaborative team culture to create innovative solutions that enhance customer experiences.

BankingCredit CardsFinanceFinancial Services

Comp. & Benefits

No H1B

Responsibilities

Demonstrate established expertise in product design, leveraging a variety of skills across interaction, visual and service design; in collaboration with cross-functional partners, help to oversee and optimize the use of appropriate tools, platforms, frameworks and design systems and work with your team to develop artifacts that may include vision stories, journey maps, blueprints, high-fidelity designs and prototypes

Reinforce a positive and inclusive team environment, set goals aligned to broader portfolio strategy, manage stakeholders, remove barriers and train and develop designers who are empowered to reach their potential and enabled to help the business to achieve its goals

You'll shape product direction and outcomes by leveraging deep design expertise, user insights, and an understanding of the business. You'll drive alignment across product, tech, and business partners, ensuring user needs are central to our overall strategy and enabling bold, innovative solutions to complex problems

Advocate for human-centered methodologies that align customer needs and business goals by applying data, research insights, design expertise and a mature perspective to problem-solving across the portfolio

Demonstrate strong knowledge of products, processes, customers, competitors and broader market trends and use that knowledge to shape how Design should engage (i.e., actively managing the portfolio, pivoting, redirecting and broadening and narrowing scope, as needed)

Own the problem-solving approach (issue, impact, resolution) and apply good judgment when exploring alternatives and balancing competing interests or priorities, leveraging leadership for input and alignment. Bring exceptional creativity to exploring a solution space

Engage partner expertise and perspectives from across the organization to support workstream projects and identify the people needed to move the work forward, embracing compromise to solve strategic challenges and deliver the best results

Present work across levels and job functions, modeling a strategic human-centered approach that integrates design frameworks, data and research insights to make the complex accessible, influence stakeholders and achieve desired results

Qualification

Product Design ExpertisePrototyping ToolsPeople LeadershipHuman-Centered MethodologiesStrategic DirectionCollaborationBusiness-FocusedCommunicationProblem-Solving