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Paradies Lagardère · 2 hours ago

Barista | Starbucks (12)

Romulus, MI

Full-time

Onsite

New Grad, Entry Level

Paradies Lagardère is dedicated to exceeding customer expectations through exceptional service and quality offerings. The Barista is responsible for creating a memorable experience for guests by preparing and serving beverages while maintaining high service standards and a positive company image.

Hospitality

Responsibilities

Must have a passion for the guest!

Must say “Yes”, “Please”, and “Thank You”!

Must smile often!

Exceed First Class Service standards and behavior with guests, business partners, and peers

Maintain a professional company image by adhering to all grooming and uniform guidelines, including slip resistant shoes

Warmly greets, acknowledges, and takes guests drink and food order within 30 seconds of them entering the concept

Operate coffee making equipment. Dismantling and cleaning machinery, as needed

Prepare and present beverages according to established recipe and presentation standards

Accurately total, process and collect payments from guests to include, but not limited to, using the point-of-sale system

Handles money, processes credit and debit card, makes change, while complying with the company’s Cash Handling and Loss Prevention Standard Operating Procedures

Knowledgeable and enthusiastic about the restaurant's menu and products

Ensure guest satisfaction and work to resolve any guest issues or concerns enlisting the assistance of a Manager, if necessary, immediately

Respond to guest inquiries and requests in a timely, friendly, and efficient manner

Assist with new team member training by positively reinforcing successful performance and helping as needed

Support other areas of the restaurant as requested, such as seating customers, answering telephones, stock work, cleanup, and documentation

Maintain a clean organized work environment that is free of safety hazards including trash, sweeping, mopping, and dishes

Receive positive Secret Shopper scores

Ask correct SMG related questions for positive comments

Be compliant with all local, state, federal laws and regulation including those relating to food safety

Other duties as assigned

Qualification

Customer serviceFoodBeverage experienceCash handlingServSafe CertificationEffective communicationTeam collaborationPositive interpersonal skillsSelf-motivationAdaptability

Required

High School diploma or GED is required

Customer service focused and solution oriented

Ability to take direction and collaborate in a team environment

Ability to work in a high energy and demanding environment

Knowledge of math to figure cost, make change, and cash handling procedures

Effective communication skills and the ability to work independently as well as with other team members

Able to work unsupervised for extensive periods, and to demonstrate good judgment when dealing with customers and peers

Ability to work various shifts in a 7/365 team-oriented environment

Excellent customer service skills and an ability to communicate effectively, in English

Strong self-motivation, leadership, and organizational skills

Positive interpersonal skills

Self-starter able to prioritize and handle various tasks simultaneously

Ability to adapt to changing priorities and unexpected situations

Proficiency required in reading, writing and mathematics, in English

Ability to lift a minimum of 25 lbs. perform essential job functions such as standing, bending, reaching, climbing on a ladder, and walking long distances

Standing for long periods of time and the ability to work in an environment with varying temperatures

Preferred

Food and Beverage experience

ServSafe Certification or equivalent

Company

Paradies Lagardère

Glassdoor2.9

Paradies Lagardère is the North American division of Lagardère Travel Retail, a global leader operating more than 4,900 stores across Travel Essentials, Duty Free & Fashion and Foodservice in airports, railway stations and other concessions in 51 countries worldwide.

Founded in 1960