University of Florida · 2 hours ago
Clinical Service Representative III - Department of Neurosurgery
Gainesville, FL
Full-time
Onsite
Mid Level
$18.05/hr - $20.50/hr
4+ years expThe University of Florida is seeking a full-time Clinical Service Representative III to join the Department of Neurosurgery. This role involves supporting patient care and managing administrative responsibilities while collaborating with neurosurgeons at UF Health Shands Hospital and the VA Medical Center.
Higher Education
Responsibilities
Manage clinical practice for at least one physician within the Department of Neurosurgery
Schedule outpatient clinic appointments, surgical cases, and ancillary diagnostic tests
Coordinate with a range of services, including Radiology; Neurology; Ear, Nose, and Throat (ENT), Orthopaedics; and the Cancer Center in referring patients for further consults and/or treatment
Arrange hospital admissions, which involve providing diagnostic, procedure, and insurance information
Communicates with patients (as needed) regarding insurance authorization issues
Obtain authorizations for emergency, add-on cases
Remind patients of appointments
Prepare and mails letters and instructions to new patients
Determine dates of service with all units
Ensure follow-up appointments are made
Handle patient questions
Ensure that all appropriate magnetic resonance imaging (MRIs) and computed tomography (CTs) are scheduled
Daily uses Epic, Shared Medical Systems (SMS), and other healthcare information technology (IT) systems
Accompany physician(s) into the Neurosurgical Specialties Clinic whenever the physician(s) is/are there
Physically interact with patients
Obtain demographic and financial information from patient; verify insurance coverage to obtain approval from third party payers for further visits, surgery, and/or surgical procedures
Schedule patients for Pre-op Anesthesiology Clinic, and other tests with Radiology and Laboratory
Personally assistant one or more physicians for academic, educational, and administrative functions within the program
Receive and review all incoming mail; independently determine appropriate actions and draft correspondence for physician's signature
Liaise between physician and attorneys in arranging depositions (time, place etc.)
Assemble necessary material for depositions, including medical records, films, etc
Research scientific journals and other publications for academic references (as needed by the physician)
Maintain physician's calendar, make travel arrangements, coordinate scheduling of multiple committee (and other) meetings (local, national, and international)
Assist with workshops and conference schedules (as needed)
Coordinate paperwork for visitors and medical students, including Health Insurance Portability and Accountability Act (HIPAA) training, patient observation forms, Institutional Review Board (IRB), and other paperwork (as needed)
Assist with meeting arrangements, and other functions, with individual board members and representatives of participating institutions
Respond to all calls from patients, attending physicians, attorneys, insurance carriers, and other healthcare personnel
Resolve calls, either by direct response or by forwarding to mist appropriate person (i.e., resident, advanced registered nurse practitioner (ARNP), physician assistant (PA), etc.)
Assist in scheduling new patients with neurosurgical disorders from referrals taken by the department's New Patient Referral Team based on established protocols
Qualification
Required
High school diploma or equivalent
Four years of medical office experience
Knowledge of CPT and ICD-9 coding guidelines
Basic medical terminology
Appropriate college coursework or vocational/technical training may substitute an equivalent rate for the required experience
Preferred
Knowledge of medical terminology
Knowledge of Epic
Superior organizational skills
Superior communication skills
Exceptional customer service skills
Benefits
Monthly cell phone stipend
Company
University of Florida
University of Florida is a public land-grant research university in Gainesville, Florida.
10001+ employees
H1B Sponsorship
University of Florida has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (388)
2024 (307)
2023 (278)
2022 (282)
2021 (169)
2020 (162)
Funding
Current Stage
Late StageTotal Funding
$6.83MKey Investors
Align TechnologyUS Department of EnergyNFWF
2025-06-02Grant
2024-09-17Grant· $2M
2024-09-10Grant· $0.18M
Leadership Team
Sri Kalyanaraman
Co-founder, VR for the Social Good Initiative
Chris Cowen
Senior Vice President and Chief Financial Officer
Recent News
2025-12-07
2025-12-05
Sports Business Journal
2025-12-02
Company data provided by crunchbase