Firstsource · 12 minutes ago
Site Lead
Thousand Oaks, CA
Contract
Onsite
Entry, Mid Level
$30/hr - $30/hr
2+ years expFirstsource is seeking a Site Lead to manage day-to-day operations of a data collection site. The role involves supervising a team of Moderators, ensuring data quality, and maintaining a safe and inclusive environment to meet volume and diversity targets.
BankingCustomer ServiceEnterprise SoftwareFinancial ServicesHealth CareInsuranceOutsourcingTelecommunications
Responsibilities
Lead and manage a team of Moderators who guide participants through try-on sessions, providing coaching, feedback, and clear performance expectations
Own the daily site schedule: staffing, participant flow, break coverage, and throughput so that volume, diversity, and quality targets are consistently met
Ensure that capture protocols are followed: multiple sizes per item, multiple angles per size, varied backgrounds, and inclusion of both well-fitting and poor-fitting examples
Review sample images/videos for quality and adherence to guidelines; identify trends, coach Moderators, and implement corrective actions when standards are not met
Foster a motivating, creative atmosphere where Moderators feel empowered to inspire participants and experiment with poses, styling, and prompts within defined guardrails
Monitor data tracking and documentation (participants, items, sizes, angles, metadata) and work with central project teams to close gaps in representation across body types, ages, genders, and ethnicities
Serve as primary on-site point of contact for project leadership and support teams, escalating risks, incidents, and technical issues promptly
Oversee site readiness each day: equipment setup, lighting, backdrops, capture stations, safety checks, and environmental conditions
Train new Moderators on process, tools, and participant experience standards; run refreshers when guidelines change or new clothing categories are introduced
Help refine processes by sharing on-the-ground insights about participant engagement, operational bottlenecks, and creative approaches that improve data quality
Qualification
Required
2+ years of experience in people management or team leadership in environments such as retail, events, studios, data collection, research labs, or operations
Proven ability to manage schedules, assign work, balance workloads, and hold a team accountable to daily and weekly targets
Strong understanding of visual quality standards (framing, lighting, consistency) and comfort giving concrete feedback on how to improve captured content
Experience working with diverse populations and maintaining an inclusive, respectful environment for both staff and participants
Operational mindset with strong attention to detail in following protocols, documenting work, and tracking metrics
Comfort with technology: capture tools, spreadsheets or dashboards for tracking progress, and communication platforms
Ability to work on-site full time, including standing and moving around the set for extended periods, and to adapt quickly in a fast-paced setting
Inspirational leader who can energize a team of Moderators and keep morale high while hitting ambitious goals
Creative problem-solver who can balance structure (protocols, schedules, metrics) with experimentation (new prompts, flows, or setups)
Clear, direct communicator able to translate project requirements into actionable guidance for the team
Calm under pressure, comfortable handling real-time issues with participants, equipment, or logistics while maintaining a positive atmosphere
Passionate about building data that better represents real people and real fit experiences, not just polished catalog imagery
Company
Firstsource
Firstsource provides BPO solutions to organizations in banking, healthcare, telecoms, and media.
10001+ employees
H1B Sponsorship
Firstsource has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2024 (1)
2023 (3)
2022 (2)
2021 (1)
Funding
Current Stage
Late StageTotal Funding
$40MKey Investors
Excelsior Private Equity Fund
2012-10-26Acquired
2000-05-23Series Unknown· $25M
2000-02-17Series A· $15M
Leadership Team
Ritesh Idnani
CEO and Managing Director
Dinesh Jain
Chief Financial Officer
Recent News
Business Standard India
2025-12-29
Company data provided by crunchbase