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JobFairGiant.com · 2 hours ago

Marketing Customer Service

Oak Park, MI

Full-time

Onsite

New Grad, Entry Level

JobFairGiant.com is seeking a motivated, customer-focused Customer Specialist/Marketing Coordinator to join their growing team. This role is critical to delivering an exceptional customer experience while supporting sales growth through effective communication and relationship management.

EmploymentHuman ResourcesStaffing Agency

Hiring Manager

Lisa Davisburg

Responsibilities

Handle inbound and outbound sales calls with a professional, customer-first approach

Respond promptly to customer inquiries via phone, email, and chat, providing accurate information and effective solutions

Build and maintain strong relationships with new and existing customers to encourage repeat business

Identify sales opportunities and collaborate with the sales team to meet and exceed performance goals

Process customer orders accurately and ensure timely fulfillment

Maintain and update customer accounts, documenting all interactions and transactions in the CRM system

Resolve customer concerns efficiently and escalate complex issues when necessary

Prepare routine sales and customer service reports to support continuous improvement initiatives

Qualification

CRM platformsCustomer serviceInside salesMicrosoft OfficeVerbal communicationWritten communicationProblem-solvingOrganizational skillsTeam collaborationAttention to detailPositive attitude