Calgon Carbon Asia · 1 hour ago
Customer Service Expert II
Moon, PA
Full-time
Onsite
Entry, Mid Level
2+ years expCalgon Carbon, a global leader in environmental solutions, is seeking a Customer Service Expert II to enhance their team. The role involves processing SAP orders, coordinating with various departments, and ensuring customer satisfaction by managing order-related inquiries and issues.
Environmental Services
Responsibilities
Responsible for correct SAP order entry to ensure material, transportation, field services, samples, COA or other documents are executed according to the customers' POs
Provide material availability and delivery information to sales staff, customers, etc
Facilitate necessary communication to ensure order confirmation (material availability and credit)
Secure information for creation and maintenance of customer master files and price condition records in SAP
Provide freight quotes to customers for LTL shipments using the company’s FDS tool
Research and manage customer invoice questions and customer complaints for resolution of immediate and future issues and to avoid/resolve aging accounts receivable problems
Ensure appropriate and thorough review of month-end closing items (credits, condition records, manual pricing, PO documentation) to prevent any deficiencies in revenue recognition process
Qualification
Required
A high school diploma or equivalent certification is required
2-3 years of sales and distribution or customer service experience is required
SAP experience is required
Demonstrated ability to work in a team, multitask, set priorities, and deal with confidential information
Preferred
Knowledge of Calgon Carbon's products, services, organizational structure and business processes preferred
International/Export Customer Service experience with clear understanding of Incoterms 2010 / 2020 preferred
Fluency in Spanish preferred
Benefits
Medical, dental, prescription & vision, HSA & retirement savings (401k) – Generous Company Match!
Incentives/bonus plans
Competitive pay
Dress for your day
Hybrid schedules
Paid time off (vacation starting at 3 weeks)
Tuition reimbursement
Wellness programs
Fun events
Learning & development opportunities
Company
Calgon Carbon Asia
Calgon Carbon is an acknowledged leader – nearly 75 years in production - in the activated carbon and reactivation industry for many liquid and vapor phase Calgon Carbon Asia (subsidiary of Calgon Carbon Corporation) is a marketing headquarter office based in Singapore, serving customers in Asia region, including, South Korea, Taiwan, Hong Kong, South East Asia, Greater India, Australia & New Zealand.
Founded in 1997Downtown Core, Central Singapore Community Development Council, SG
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase