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JobFairGiant.com · 1 hour ago

Assistant Customer Service Manager

Detroit Metro

Full-time

Onsite

Mid Level

JobFairGiant.com is seeking an Assistant Customer Service Manager to support the customer service manager in overseeing department operations. The role involves ensuring excellent customer service, managing cash handling, and assisting with various departmental functions to maintain productivity and quality service.

EmploymentHuman ResourcesStaffing Agency

Hiring Manager

Lisa Davisburg

Responsibilities

Assist customer service manager with all aspects of the customer service department, including but not limited to: cash management, line flow and customer service, scheduling, counseling, attendance tracking, cash counting, line control, refunds, audits, etc

Place primary importance on delivering superior customer service

Maintain attention to detail, completing multiple or repetitive tasks, including cash handling

Operate cash register when needed

Demonstrate a serious commitment to accuracy, especially as it pertains to cash management and quality while meeting goals or deadlines

Ensure that cashiers are assisted with price checks in a prompt and timely fashion

Promote customer good will by providing high standards of customer service, insuring that all cashiers and courtesy clerks (baggers) do the same

Other duties as assigned