Pacific Gas and Electric Company · 1 hour ago
Expert, Product Manager
Oakland, CA
Full-time
Hybrid
Senior Level, Lead/Staff
$122K/yr - $194K/yr
8+ years expPacific Gas and Electric Company is seeking an Expert Product Manager to enhance their Report It program, which focuses on safety and compliance within Electric Operations. This role involves managing product plans, driving cross-functional collaboration, and ensuring a seamless user experience for the PG&E Report It app and website.
EnergyEnergy EfficiencyNatural ResourcesOil and Gas
Responsibilities
Define and execute the product vision for Report It program, ensuring alignment with PG&E’s safety objectives and CPUC mandates
Develop and maintain the roadmap for new features, enhancements, and integrations
Incorporate customer feedback and analytics into product improvements
Manage Report It functionality, ensuring timely triage of safety concerns and integration with internal workflows (e.g., vegetation management, engineering)
Partner with Digital Strategy, Report It Program, and Agile teams for development, testing, and deployment activities
Coordinate with analytics and marketing teams for campaign strategy, acquisition, and engagement initiatives to increase adoption
Prioritize and implement new features
Monitor performance metrics and customer satisfaction to identify improvement opportunities
Identify opportunities to improve how customers and employees report issues (e.g., outages, hazards, equipment concerns)
Act as the primary liaison between technical teams and business units, translating needs into actionable product features
Lead design and prototyping of reporting tools (mobile app, web portal, internal dashboards)
Define and maintain the Report It program roadmap within Salesforce Service Cloud and related modules
Ensure Salesforce is configured to capture customer-reported hazards, outages, and safety concerns efficiently
Oversee customization of objects, fields, workflows, and automation to align with PG&E’s operational needs
Configure Salesforce to meet regulatory requirements for incident tracking and reporting
Act as the Salesforce subject matter expert for PG&E’s Report It program
Train internal teams on Salesforce functionality and reporting workflows
Work with vendors, consultants, and Salesforce support to optimize system performance
Gather feedback from customers and employees to refine Salesforce features
Stay current with Salesforce releases and recommend adoption of new capabilities and process improvements
Qualification
Required
Bachelor's Degree in Business, MIS, or other related fields or equivalent work experience
8 years product management, customer experience or business analyst experience
Ability to travel up to 15 percent of working time
Preferred
Deep customer focus
Experience with internet website domains
Experience in mobile app design
Experience in E-Commerce
Experience with cross channel analytics
Experience working with contact centers or omnichannel support
Experience with Adobe or other web analytics packages
Experience with the Agile methodology
Ability to sell a vision and translate highly complex concepts into stories for those not versed in technical terminology
Experience with usability testing and/or UX design principles for mobile responsive web
Benefits
This job is also eligible to participate in PG&E’s discretionary incentive compensation programs.
Company
Pacific Gas and Electric Company
Pacific Gas and Electric Company, incorporated in California in 1905, is one of the largest combination natural gas and electric utilities in the United States.
10001+ employees
H1B Sponsorship
Pacific Gas and Electric Company has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (42)
2024 (32)
2023 (14)
2022 (22)
2021 (16)
2020 (18)
Funding
Current Stage
Public CompanyTotal Funding
$30.29BKey Investors
DOE Loan Programs OfficeUS Department of Energy
2024-12-17Post Ipo Debt· $15B
2024-12-02Post Ipo Debt· $2.35B
2024-09-24Grant· $34.5M
Leadership Team
Carolyn Burke
Executive Vice President and Chief Financial Officer
Recent News
2025-12-31
Morningstar.com
2025-12-29
2025-12-25
Company data provided by crunchbase