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Invivoscribe · 3 weeks ago

Desktop Support Technician II

San Diego, CA

Full-time

Hybrid

Entry, Mid Level

2+ years exp

Invivoscribe is an industry pioneer in precision diagnostics, seeking a Desktop Support Technician II to join their Information Technology Department. This role involves providing internal technical support for the company's global user and laboratory workstations, applications, and related technologies.

BiotechnologyHealth CareMedicalOncologyService Industry

H1B Sponsor Likely

Responsibilities

Configures, troubleshoots and maintains new, upgrade and replacement end-user desktop/laptop computers and telephones, including software installation and configuration

Provides technical support and user training on IT equipment and systems in a professional, helpful manner

Provides IT on-boarding training to new hires

Installs and configures new IT equipment and maintains installation images for each supported hardware type

Accurately records, tracks and documents user requests utilizing a ticket tracking system

Maintains a complete and accurate inventory of the Company’s IT assets

Tracks consumption and inventory levels of computer peripherals and consumables such as printer toner cartridges, headsets, keyboards and mice. Places re-order requests when appropriate

Follows established policies and standard operating procedures for ensuring the security and integrity of the Company’s global network and information systems

Maintains a working understanding of the Company’s global IT infrastructure

Maintains an updated job knowledge by participating in educational opportunities, reading professional publications, maintaining personal networks and/or participating in professional organizations

Qualification

Desktop support experienceMicrosoft Windows supportMicrosoft Office 365CompTIA certificationRemote access toolsUser trainingInventory managementMacOS supportTechnical documentation

Required

B.S. in a computer-related field of study and 2+ years desktop support experience in a heterogeneous enterprise network setting. Equivalent combination of education, certifications and work experience will be considered

Experience supporting common Microsoft Windows operating systems (Windows 10 and newer)

Experience supporting common business software platforms such as Microsoft Office 365, Microsoft Teams, Microsoft Intune, Adobe Creative Suite, etc

Accurately records, tracks and documents user requests utilizing a ticket tracking system

Maintains a complete and accurate inventory of the Company's IT assets

Tracks consumption and inventory levels of computer peripherals and consumables such as printer toner cartridges, headsets, keyboards and mice. Places re-order requests when appropriate

Follows established policies and standard operating procedures for ensuring the security and integrity of the Company's global network and information systems

Maintains a working understanding of the Company's global IT infrastructure

Maintains an updated job knowledge by participating in educational opportunities, reading professional publications, maintaining personal networks and/or participating in professional organizations

Preferred

CompTIA, Microsoft or similar IT certifications are beneficial

Prior experience working with regulated or validated IT systems is beneficial

Experience with supporting MacOS is a plus

Experience with TeamViewer or similar remote access tools is desired

Benefits

Competitive salaries

Discretionary bonus program

Incentive stock options

Amazing benefit options

401k plan with a fully vested employer match

Generous time off benefits that include floating holidays

Company

Invivoscribe

Invivoscribe® is a global leader dedicated to Improving Lives with Precision Diagnostics®, advancing the quality of healthcare by providing innovative products and clinical services for oncology.

Founded in 1995

San Diego, California, USA

201-500 employees

https://www.invivoscribe.com

H1B Sponsorship

Invivoscribe has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2023 (1)

2022 (2)