Survitec Group Ltd. · 7 hours ago
Senior Deskside Engineer
Pasadena, TX
Full-time
Onsite
Mid, Senior Level
3+ years expSurvitec Group Ltd. is the world’s largest survival technology provider, dedicated to protecting lives across various domains. They are looking for a Senior Deskside Engineer to support their global infrastructure, manage IT support requests, and collaborate with stakeholders for continuous improvement.
AerospaceNational Security
Responsibilities
Support the Survitec global infrastructure - acting as a technical escalation point and collaboration source to our partners and vendors
Stakeholder management for all Survitec sites within the region
Line management responsibilities for the regional support team (not required in Americas)
Assisting with IT projects, such as system upgrades, migrations, backups, etc
Respond to IT support requests from staff and customers via phone, email, or chat
Document IT procedures, policies, and best practices
Monitor and maintain IT inventory, security, and performance
Troubleshoot and resolve hardware, software, network, and system issues
Install, configure, and update IT equipment and software in region
Provide training and guidance to users on how to use IT tools and applications
Collaborate with other IT staff and external vendors as needed
Remain current regarding IT trends and developments
Qualification
Required
Strong working knowledge across the MS Stack including the Windows OS Family, Active Directory (hybrid), Exchange, Office and endpoint management (Intune & SCCM)
Ability to troubleshoot and resolve hardware, software, network, and system issues
Demonstrated ability to work effectively in a team environment
Excellent communication, customer service, and interpersonal skills
Willingness to learn new skills and technologies
Ability to troubleshoot and diagnose IT issues and provide solutions
Attention to detail, accuracy, and quality
Ability to work under pressure and meet deadlines
Project or line management experience
At least three years of experience in IT support or similar role
ITIL certification or experience
Experience of Service management tools eg ServiceNOW, SysAID etc
Preferred
Understanding in key infrastructure processes including capacity management, patch management, change management and performance reporting
Network management including LAN & WAN technologies
Outsourced Supplier management
Manufacturing industry experience desirable
Benefits
Professional Development Opportunities
Additional day off to celebrate your birthday
Employee Assistance Programme
Workplace Reward & Recognition scheme
Health, Dental, Vision Long-Term Disability and Life Insurance Cover
Retirement Benefit (401k plans – match up)
Bi-weekly Pay Date
12 fully paid statutory holidays
Up to 80-160 hrs annual leave (Depending on length of service)
Company
Survitec Group Ltd.
Survitec is a global Survival Technology leader in the maritime, defence and government, aerospace and energy sectors.
1001-5000 employees
H1B Sponsorship
Survitec Group Ltd. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2020 (1)
Funding
Current Stage
Late StageTotal Funding
$38.98M2021-06-07Debt Financing· $38.98M
2015-01-12Acquired
Leadership Team
David Geiger
Human Resources Business Partner
Recent News
Company data provided by crunchbase