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Roofstock · 7 hours ago

Hospitality Operations Manager

Oceanside, Oregon, United States

Full-time

Onsite

Mid Level

3+ years exp

Roofstock is the leading end-to-end investment platform for single-family rental homes, focused on reinventing the rental housing ecosystem. The Hospitality Operations Manager will manage a portfolio of short-term rental homes, ensuring they are well-maintained and meet guest expectations while overseeing a local team and vendor relationships.

FinTechMarketplacePropTechReal EstateRental Property

No H1B

Responsibilities

Manage a portfolio of ~40 STR homes in your market, ensuring they are clean, maintained, guest-ready, and performing to standard

Serve as the primary point of contact for assigned owners, answering questions promptly and delivering proactive updates

Visit and inspect each home in your portfolio at least once per month to ensure familiarity and quality oversight

Lead a small in-market team and oversee local vendors

Delegate routine inspections and operational tasks to a team of caretakers, runners, etc

Resolve escalated guest issues with urgency and care

Support onboarding of new homes in collaboration with central and field teams

Help owners understand the expenses on their statements and answer financial questions as they arise

Monitor and manage home-level standards, performance, and guest feedback

Other duties as assigned

Qualification

Property managementHospitality experienceTeam managementSTR platforms knowledgeCommunication skillsOrganizational skillsMobile tools proficiencyCustomer-first mindsetTime management