Roofstock · 4 days ago
Supervisor, Hospitality Operations
Oceanside, Oregon, United States
Full-time
Onsite
Mid Level
3+ years expRoofstock is the leading end-to-end investment platform for single-family rental homes, aiming to reinvent the rental housing ecosystem. The Supervisor, Hospitality Operations will ensure exceptional stays and owner satisfaction by managing operational execution and leading a team of housekeepers within a designated zone.
FinTechMarketplacePropTechReal EstateRental Property
No H1B
Responsibilities
Ensure homes under your stewardship are consistently FCS and guest-ready
Directly manage a team of housekeepers, overseeing day-to-day operations including scheduling, task assignment, performance monitoring, and providing ongoing coaching and feedback
Prioritize and delegate tasks, determining which responsibilities to handle directly and which to dispatch to Hospitality Coordinators for completion, such as inspections, restocks, and other hospitality touches across the zone
Collaborate with Hospitality Coordinators and other Hospitality Operations Managers in your zone to support a team-first mentality at all times
Maintain property-level expertise by visiting homes regularly and anticipating guest or owner issues
Act as the operational point of contact for assigned homeowners, ensuring responsiveness and support
Coordinate with central Guest Experience and Maintenance teams to resolve guest-reported issues
Take ownership of guest and owner issues by independently approving solutions, such as guest compensation and cost-sharing arrangement with owners as needed
Identify opportunities to elevate the guest experience through personalization, speed, and detail
Monitor guest review scores and collaborate with your team lead to raise performance where needed
Support inventory accuracy, issue prevention, and general property care across your assigned homes
Partner cross-functionally with onboarding, revenue, and field teams to ensure alignment
Serve as a thought partner to the Team Lead, actively contributing to the design, adaptation, and updating of process flows to better suit the operational needs of the zone
Support as needed with training of new team members
Provide cross coverage as needed in other zones
Other duties as assigned
Qualification
Required
3–5 years of operational experience in hospitality, property management, or related field
Strong communication and organizational skills
Experience coordinating or delivering fieldwork in a fast-paced setting
Proven ability to solve problems and act with urgency
Tech savvy and comfortable using mobile and desktop task tools
Valid driver's license and reliable transportation required
Benefits
Generous PTO Policy
12 Paid Holidays
Volunteer Time Off
Paid Parental Leave
401k Program
Wellness and home office/cell phone subsidies
Robust health, dental, vision insurance, and more
Company
Roofstock
Roofstock is an online marketplace for investing in leased single-family rental homes.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$365.25MKey Investors
SoftBank Vision FundSVB CapitalCanvas Prime
2022-03-10Series E· $240M
2020-11-09Series Unknown
2020-01-08Series D· $50M
Leadership Team
Gary Beasley
Executive Chairman + co-founder
Gregor Watson
Co-Founder & Chairman
Recent News
2025-12-26
vcnewsdaily.com
2025-12-26
vcnewsdaily
2025-12-01
Company data provided by crunchbase