HubSpot · 3 hours ago
Product Manager, Omnichannel
United States
Full-time
Remote
Mid, Senior Level
$144K/yr - $216K/yrHubSpot is an AI-powered customer platform that helps organizations grow better. In this role, you will lead the product strategy for the Omnichannel Messaging Platform, focusing on modernizing email and creating a unified messaging experience across multiple channels. You will collaborate with various teams to deliver impactful solutions and drive product ideas from concept to launch.
AnalyticsCopywritingMarketingSaaSSocial Media
Responsibilities
Lead the product strategy and roadmap for HubSpot’s Omnichannel Messaging Platform, with a core focus on modernizing email for 2026 and beyond
Simplify and evolve complex email foundations such as threading, deliverability, access controls, provider integrations, signatures, automations, and message-object associations
Build platform capabilities that power consistent, scalable messaging across email, WhatsApp, Facebook Messenger, Instagram, and future channels
Use AI to streamline setup, automate support messages, enhance reply workflows, and boost rep productivity
Work closely with Service Hub, Connected Email, CRM, and Deliverability teams to create end-to-end messaging experiences that scale
Balance native channel constraints with CRM workflows to deliver intuitive, enterprise-grade omnichannel communication
Guide new product ideas from concept through launch, driving alignment across engineering, UX, and cross-functional teams
Interview customers to understand their messaging behaviors, challenges, and opportunities
Define, track, and analyze the key metrics that reflect the health, adoption, and effectiveness of the messaging ecosystem
Qualification
Required
Proven experience shipping messaging or communications products as a Product Manager
Skilled at partnering with engineers and designers to deliver high-quality, customer-centric products
Curiosity and resilience in navigating mature, technically complex domains like email
Strong data literacy and a hypothesis-driven approach to decision making
Excellent communication and storytelling skills, with the ability to articulate vision and trade-offs clearly
Ability to connect familiar messaging behaviors (Gmail, Outlook, WhatsApp, Slack) to CRM workflows
Understanding of the competitive messaging landscape and emerging trends
Comfortable moving quickly, learning fast, and iterating in ambiguity
Preferred
Experience with AI-driven messaging or automation capabilities
Background in platform, communications, or infrastructure products
Experience in sales, support, or CRM-connected workflows
Benefits
Participate in HubSpot’s equity plan to receive restricted stock units (RSUs)
Eligible for overtime pay
Benefits and perks HubSpot offers to help employees grow better
Company
HubSpot
HubSpot develops cloud-based, inbound marketing software that allows businesses to transform the way that they market online.
Founded in 2006
5001-10000 employees
H1B Sponsorship
HubSpot has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (148)
2024 (125)
2023 (101)
2022 (107)
2021 (43)
2020 (33)
Funding
Current Stage
Public CompanyTotal Funding
$100.5MKey Investors
Scale Venture PartnersMatrixGeneral Catalyst
2014-10-10IPO
2012-11-05Series E· $35M
2011-03-08Series D· $32M
Leadership Team
Yamini Rangan
Chief Executive Officer
Dharmesh Shah
Founder and CTO
Recent News
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2025-12-19
Company data provided by crunchbase