Satellite Industries · 9 hours ago
Customer Success Manager
Cedar Park, Texas
Full-time
Hybrid
Entry, Mid Level
2+ years expSatellite Industries Inc is seeking a Customer Success Manager to join their team. In this role, you will build lasting relationships, drive customer satisfaction, and support clients with onboarding and order management while identifying growth opportunities.
Facility ManagementManufacturingTransportation
Responsibilities
Stay updated on product developments, company policies, and industry best practices to provide informed support to customers
Serve as a contact for customer inquiries, issues, and order management from receipt through delivery, using various communication channels such as phone, email, fax, and online systems
Work to increase customer retention, identify cross-sell opportunities, and ensure overall customer satisfaction
Guide customers through the onboarding process, providing clarify and confidence with Satellite’s products and processes
Process customer orders, create and modify purchase orders as needed, and ensure all logistics meet customer expectations
Track and monitor shipments, provide timely updates, and handle related communications to ensure smooth delivery
Maintain and update new and current customer records, including entering product quotes, assisting with webstore logins and updating information in the CRM system
Respond promptly to customer phone calls and emails, offering detailed product information and addressing questions about all product lines
Provide Sales operations support by assisting with product knowledge, lead times, product quotes, freight quotes, and resolving additional customer concerns
Process customer returns and credit memos efficiently, ensuring customer satisfaction throughout the resolution process
Log customer complaints and refer unresolved issues to the appropriate departments for further investigation and follow-up
Identify new revenue opportunities within existing customer accounts by leveraging communication, programs, and relationship-building activities
Cultivate strong business relationships with customers to support their ongoing needs and encourage growth within the existing client base
Identify inefficiencies in sales or order workflows and suggest improvements to enhance productivity and accuracy
Work with Sales to provide outstanding service and help meet deadlines
Assist with organizing and supporting sales initiatives such as managing follow-up on quotes and customer forecasts
Conduct market surveys by phone, analyze responses, and provide actionable conclusions or recommendations to support business growth
Qualification
Required
Bachelor's degree and/or 2-5 years' experience in an internal customer service or inside sales role
Proficiency working in a Windows Office environment is required (Outlook, Excel, Word)
Demonstrated interpersonal and communication skills are required
A strong team player and leadership skills
Excellent verbal and communication skills
Detail oriented
Customer/Client Focus
Ethical Conduct
Time Management
Project Management
Multitasking Ability
Personal Effectiveness/Credibility
Excellent problem solving and organization skills
Strong Interpersonal communications skills
Demonstrated ability to work with a team
Flexibility
Preferred
Bilingual preferred but not required
Experience in dealing with freight and logistics a plus
Experience with database entry and maintenance is preferred but not required
Company
Satellite Industries
Satellite Industries is a manufacturer of portable restrooms, restroom trailers, restroom trucks, septic trucks and deodorizers.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Rajeev Kher
Managing Director
Recent News
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