OneOncology ยท 1 week ago
Sr. Manager, IT Field Operations
Nashville, TN
Full-time
Onsite
Senior Level
5+ years expOneOncology is positioning community oncologists to drive the future of cancer care through a patient-centric, physician-driven, and technology-powered model. The Sr. Manager, IT Field Operations will manage a national team of onsite IT resources, handling escalations, coordinating support, and partnering with stakeholders to advance IT projects and initiatives.
Health CareOncology
Responsibilities
Reports to Director, IT Service Delivery; adhering to all Service Delivery processes and procedures
Supervise day-to-day performance of onsite practice IT Support resources, providing guidance, coaching, and support to drive accountability and excellence
Act as the primary escalation point for complex IT issues requiring onsite intervention, collaborating closely with the Service Desk team
Consistently keeps the customer experience at the center of process creation, team leadership, and day-to-day operations
Manage third-party vendor relationships to supplement onsite support where needed, including contract negotiation and performance monitoring
Coordinate with the end user computing team to ensure onsite resource cooperation in desktop lifecycle management schedules and standards
Work with vCIO and other stakeholders to align onsite activities with Practice IT roadmaps and organizational objectives
Establish and monitor KPIs and SLAs for field operations, consistently seeking improvements in service delivery and process efficiency
Develop, implement, and enforce policies and procedures for onsite IT support and incident management that address practice nuances, while still following larger service delivery processes
Ensure physical installation, configuration, and troubleshooting of physical technologies devices and various IT hardware at each location
Oversee onboarding and offboarding processes for onsite IT staff, including training, performance assessments, and career development
Maintain effective communication channels between the field team, internal IT leadership, and practice stakeholders
Ensure compliance with security, privacy, and regulatory requirements for IT operations in the field
Coordinate logistics for IT equipment shipments, moves, and installations as practices open, close, or relocate
Drive a culture of customer service, continuous improvement, and operational excellence within the field team
Other duties as assigned to help drive our mission of improving the lives of everyone living with cancer
Qualification
Required
Bachelor's degree in Information Technology, Computer Science, Business Administration, or related field; or equivalent experience
5+ years of experience in IT support, field operations, or related management roles, preferably in a healthcare or multi-site environment
Experience managing onsite and remote IT teams, as well as third-party vendors or contractors
Strong technical knowledge of end-user computing hardware, desktop operating systems, networking basics, and ITSM practices
Familiarity with desktop refresh projects, lifecycle management, and asset tracking
Willingness to travel as needed to support practices and team members nationwide, up to 20%
Preferred
Understanding of HIPAA, security, and compliance requirements in a healthcare setting is a plus
ITIL, CompTIA, or other relevant certifications preferred
Company
OneOncology
OneOncology is a partnership of oncologists and industry leading experts driving the future of community-based cancer care in the US. It is a sub-organization of General Atlantic.
1001-5000 employees
H1B Sponsorship
OneOncology has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Cencora
2025-12-12Acquired
2023-04-20Secondary Market
Leadership Team
Davey Daniel
Chief Medical Officer
Recent News
2026-01-05
2025-12-18
Company data provided by crunchbase