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Skywire Networks · 5 hours ago

Field Technician

Brooklyn, NY

Full-time

Onsite

Mid Level

3+ years exp

Skywire Networks is a leading telecommunication provider based in New York City, specializing in gigabit data, voice, and unified communications solutions. The Field Technician will be responsible for the installation, maintenance, and troubleshooting of telecom systems, ensuring adherence to safety and regulatory standards while delivering high-quality service to customers.

InternetISPWireless

Responsibilities

Review and follow design and wiring protocols for the deployment of phone and data service including cabling from the Network Interface Device (NID as well as indoor and outdoor wiring of phone and data cables

Responsible for the installation and maintenance of wireless antennas of various manufactures, external conduit installation, drilling and deployment and management of structured cabling according to engineering specifications

Leverage training to test and troubleshoot metallic and optical telecommunication services

Plan network installations with Skywire standards training that includes customer orders, plans, manuals, and technical specifications; inventory access, supplies, materials, and tools, assess installation site; design/prepare an installation diagram

Use specialized training to establish voice and data networks by running, pulling, terminating, and splicing cables; install telecommunications equipment, routers, switches, multiplexors, and integrations; following company and industry standards

Verify service by testing circuits, accessing equipment, and alarms using tools, meters, laptops and other equipment requiring specialized training

Effective communication with network operations. Documents network by labeling and routing equipment and cables; recording configuration diagrams and specifications

Maintain network by troubleshooting and repair; testing network back-up procedures; updating documentation

Maintain customer rapport by listening to and resolving concerns; answering questions; and escalating/reporting to the supervisor and care team for follow-up

Maintain safe work environment by following codes, standards, and legal regulations as part of training

Keep supplies ready following inventory procedures

Update job knowledge by participating in educational opportunities; reading technical publications

Accessible to train and mentor other field techs

Enhance department and organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments

Qualification

Telecommunications Systems EngineeringTroubleshooting telecommunication servicesWireless Transmitters knowledgeDocumentation SkillsAudiovisual MaintenanceIndependenceFunctionalTechnical SkillsElectrical grounding requirementsPhysical mounting structuresTL1SSH knowledgeVerbal CommunicationAttention to Detail

Required

Completion of select online course training for ongoing knowledge enhancement

Telecommunications Systems Engineering, Telecommunications Knowledge, Telecommunications Technologies, Technical Understanding, Functional and Technical Skills, Independence, Attention to Detail, Verbal Communication, Documentation Skills, Audiovisual Maintenance

3 to 5 years of experience troubleshooting/repairing telecommunication services both in the field (by customer's premises) and/or in the central office

A clean driving record, and ability to maintain a clean driving record

Basic reading and writing skills at high school level or equivalent (i.e. GED), undergrad studies preferred

TL1 and SSH knowledge via a laptop, ability to configure and read a multimeter

Understanding of Wireless Transmitters and RF standards

Ability to construct physical mounting and rooftop structures in support of telecommunications equipment

Understanding of electrical grounding requirements

Ability to lift no more than 50 pounds independently and 150 pounds with assistance, following proper safety protocols, not to exceed 20% of the role

Coordination and equilibrium sufficient to climb a ladder and maintain balance while pulling cable with safety protocols followed

Ability to use various hand and power tools

Ability to climb and carry ladders and work at heights on commercial and residential buildings with the use of a harness and proper safety equipment

Ability to work in all climates, when safe to do so

Eyesight and sensory abilities sufficient to read computer screens and standard printouts, distinguish wire colors and schematic drawings, and maintain hearing, speech, sight, and physical dexterity required to function effectively in both office and field environments

Coordinated, skillful movements of fingers, hands and arms to operate a computer keyboard and tools; may require hand/eye coordination for semi-skilled movements, such as taking apart casings, installing parts and reconnecting computers

Strength and dexterity to crawl, kneel, crouch, or twist to reach/and or work with assigned systems

Manual and finger dexterity sufficient to work with hands in close tolerances and to work with extremely small electronic components

Strength, mobility and dexterity to use small hand and power tools as necessary and to climb or crawl to install equipment in areas of close tolerance, adhering to safety protocols

Perform tasks at high elevations, such as building rooftops and maintaining structures and equipment using safety protocols