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Kaiser Permanente · 16 hours ago

Account Manager III

Scotts Valley, CA

Full-time

Onsite

Entry, Mid Level

2+ years exp

Kaiser Permanente is a leading health insurance provider, seeking an Account Manager III to implement sales and retention strategies for health insurance or workers compensation accounts. The role involves building relationships with customers and channel partners, executing sales processes, and contributing to the company's growth and competitive position in the market.

Health CareHospitalMental HealthNon ProfitPersonal Health

Comp. & Benefits

Responsibilities

Implements standard and non-standard sales and retention strategy for health insurance or workers compensation accounts with minimal guidance

Utilizes opportunities, resources, technology tools, and customer performance data (e.g., cost utilization, financial, clinical) to inform account planning, and gain buy-in from senior leaders

Builds and maintains relationships with customers, consultants, brokers, and/or channel partners, including providing information and working product knowledge, and resolving or escalating concerns

Builds working knowledge of customer businesses and develops account strategies in alignment with customer goals

Collaborates internally and externally to develop account strategy, including contributing to communication, and providing assistance to customer channel

Follows best practices and established timelines to execute sales and renewals, including administration, negotiations, presentations, rate, product and benefits with minimal guidance

Is accountable for Key Performance Indicators (KPIs) to support the sustained growth and competitive position of KP in the market

Pursues effective relationships with others by proactively providing resources, information, advice, and expertise with coworkers and members

Listens to, seeks, and addresses performance feedback; provides mentoring to team members

Pursues self-development; creates plans and takes action to capitalize on strengths and develop weaknesses; influences others through technical explanations and examples

Adapts to and learns from change, challenges, and feedback; demonstrates flexibility in approaches to work; helps others adapt to new tasks and processes

Supports and responds to the needs of others to support a business outcome

Completes work assignments autonomously by applying up-to-date expertise in subject area to generate creative solutions; ensures all procedures and policies are followed; leverages an understanding of data and resources to support projects or initiatives

Collaborates cross-functionally to solve business problems; escalates issues or risks as appropriate; communicates progress and information

Supports, identifies, and monitors priorities, deadlines, and expectations

Identifies, speaks up, and implements ways to address improvement opportunities for team

Provides a positive customer experience within market turnaround expectations by: building and maintaining strategic relationships with customers, consultants, brokers, and/or channels while acting as the KP representative to ensure contract, benefit/service, and renewal activities; demonstrating comprehensive product knowledge when educating customers, consultants, brokers, and/or channel partners, resolving moderately complex questions or concerns; building a comprehensive understanding of prospect or customer business to ensure that Request for Renewal (RFR) response and engagement strategies are in alignment with customer goals; partnering with engagement team/specialist to monitor engagement programs (e.g., member wellness) with minimal guidance; and providing accurate information including recommendations for new products, benefits/services offerings, and pricing models to address customer, consultant, broker, and/or channel needs with minimal guidance

Demonstrates commitment to KP sales and retention goals by: implementing standard and non-standard strategies to meet or exceed targets for retention and growth for accounts in the Book of Business; holding accountability for Key Performance Indicators (KPIs) and maintaining updated Customer Relationship Management (CRM) platform. and contributing to the sustained growth and competitive position of KP in the market

Contributes to the execution of sales and renewals by: implementing the RFR process end-to-end, following established timelines and best practices; executing standard and non-standard sales and renewals including administration, negotiations, and presentations and rate product and benefit/service validation; ensuring that contracts, pricing, and membership accounting implement the negotiated terms for sales and renewals; and creating cross-sell and upsell opportunities to increase growth and retention

Qualification

Account ManagementSales StrategyCustomer ExperienceNegotiationHealth Insurance LicenseBenefits/Services KnowledgeCRM ProficiencyGoal SettingMember ServiceSales Presentations

Required

Bachelors degree in Marketing, Finance, Business Administration, or related field AND minimum two (2) years of experience in sales, customer service, telemarketing, account management, health plan administration, insurance, or a directly related field OR minimum five (5) years of experience in sales, customer service, telemarketing, account management, health plan administration, insurance, or a directly related field

Accident and Health Insurance License (California) within 3 months of hire

Knowledge, Skills, and Abilities (KSAs): Negotiation; Benefits/Services; Benefits/Services Presentations; Sales Opportunity Orchestration; Sales/Partnership Strategy and Techniques; Customer Experience; Goal Setting; Member Service