TEKsystems · 12 hours ago
Provider Relations Associate
Tampa, FL
Contract
Onsite
New Grad, Entry Level
$25/hr - $28/hrTEKsystems is a leading provider of business and technology services, and they are seeking a Provider Relations Associate. This role serves as the first point of contact for provider inquiries, ensuring timely and accurate resolution of issues related to billing and claims processing while collaborating with internal teams to enhance provider satisfaction.
Information Technology
Responsibilities
Serve as initial point of contact for provider inquiries, demonstrating professionalism, empathy, and a commitment to resolution
Respond to incoming provider calls with a focus on understanding concerns related to bill review, payment status, and claims processing
Research complex issues across multiple systems and departments to identify root causes and determine appropriate resolutions
Collaborate with internal teams (e.g., Billing, Bill Review, Finance) to resolve provider issues efficiently and accurately
Ensure timely and thorough follow-up with providers, maintaining accountability for issue closure and satisfaction
Support manager in identifying trends in provider inquiries and escalate systemic issues or process gaps to leadership
Support continuous improvement initiatives by providing feedback on provider pain points and workflow inefficiencies
Maintain up-to-date knowledge of billing guidelines, payment policies, and system workflows to ensure accurate and informed responses
Document all interactions and resolutions in CRM system in accordance with standard operating procedures and audit standards
Meet department standards for productivity, including average calls per hour, average handling & wrap up time, abandoned and rejected call stats and passing QA scores
Qualification
Required
Serve as initial point of contact for provider inquiries, demonstrating professionalism, empathy, and a commitment to resolution
Respond to incoming provider calls with a focus on understanding concerns related to bill review, payment status, and claims processing
Research complex issues across multiple systems and departments to identify root causes and determine appropriate resolutions
Collaborate with internal teams (e.g., Billing, Bill Review, Finance) to resolve provider issues efficiently and accurately
Ensure timely and thorough follow-up with providers, maintaining accountability for issue closure and satisfaction
Support manager in identifying trends in provider inquiries and escalate systemic issues or process gaps to leadership
Support continuous improvement initiatives by providing feedback on provider pain points and workflow inefficiencies
Maintain up-to-date knowledge of billing guidelines, payment policies, and system workflows to ensure accurate and informed responses
Document all interactions and resolutions in CRM system in accordance with standard operating procedures and audit standards
Meet department standards for productivity, including average calls per hour, average handling & wrap up time, abandoned and rejected call stats and passing QA scores
Benefits
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Company
TEKsystems
At TEKsystems, they understand people. Every year they deploy over 80,000 IT professionals at 6,000 client sites across North America,
Founded in 1994
10001+ employees
H1B Sponsorship
TEKsystems has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (46)
2024 (52)
2023 (33)
2022 (22)
2021 (36)
2020 (53)
Funding
Current Stage
Late StageLeadership Team
Ryan Skains
Vice President, TEKsystems Global Services
Recent News
2025-11-19
2025-10-29
Company data provided by crunchbase