Apply on Employer Site

NEOGOV · 1 month ago

Community Services Officer

BART Police Headquarters – MET, 3rd Floor

Full-time

Onsite

Entry Level

$65K/yr - $80K/yr

1+ years exp

The San Francisco Bay Area Rapid Transit District (BART) is seeking highly motivated and community-oriented individuals to join their team as Community Services Officers (CSOs). The role involves supporting key operational priorities of the BART Police Department, including high-visibility patrol, system safety, and customer service, while responding to quality-of-life concerns across stations and parking facilities.

GovTechHuman ResourcesInformation TechnologySoftware

Responsibilities

Issues citations and/or warnings for parking, standing or stopping violations; marks and authorizes the towing of unoccupied vehicles; researches and conducts inventories of unoccupied vehicles; operates parking control machines and examines parking control machine records

Monitors closed-circuit television; conducts periodic patrol sweeps of parking facilities and structures on foot or by vehicle

Answers questions and responds to complaints and requests for services and referrals from the public, other agencies and District departments; processes parking applications and permits

Directs traffic as needed; patrols assigned area and operates two-way radio; operates a motor (gasoline or battery powered) vehicle

Assists in crime prevention presentations; advises patrons and community organizations on crime prevention programs

Conducts surveys and inspections; conducts research studies, compiles statistics and analyzes data

Responds to non-hazardous criminal complaints, such as vandalism, petty theft and auto burglary; prepares designated crime reports at the direction of a patrol sergeant; compiles completed incident reports for records processing and makes follow-up contacts by telephone, letter, teletype or in person; retrieves and deposits lost, found and stolen property; testifies at legal proceedings

Maintains crowd control at the direction of a Sergeant during emergencies, special events or other gatherings, interprets and applies Police Department policies and procedures

Deals effectively with hostile and uncooperative people; reports situations requiring police or emergency assistance to a Sergeant or police dispatch

Provides office administrative support to the functional areas in the Police Department, such as the Detective Unit, Evidence, Crime prevention, Warrant Processing Unit, Communications Section, Traffic Unit, and the training and Human Resources Unit

Coordinates vehicle maintenance and repair by District shop personnel

Qualification

Public service commitmentCustomer serviceSituational awarenessCommunication skillsRecord keepingReport writingConflict resolutionSound judgmentTeam collaborationCalm under pressure

Required

Possession of a High School diploma, GED or recognized equivalent

The equivalent of one (1) year of full-time verifiable work experience which primarily involved interfacing with the public in a customer or community service or volunteer setting

Must be physically able to walk up to one mile per day and stand for long periods of time

Must possess a valid California driver's license and have a satisfactory driving record

Must be able to work various shifts, weekends, holidays, and overtime

Knowledge of methods and techniques of dealing effectively with the public in routine and emergency circumstances

Knowledge of basic law enforcement organization, activities, terminology, rules, and procedures

Knowledge of local parking rules and regulations

Skill in developing and maintaining effective working relationships with those contacted in the course of the work

Skill in understanding and carrying out oral and written directions

Skill in maintaining accurate records

Skill in preparing accurate, clear and concise written reports

Skill in using initiative and sound judgment within established guidelines

Skill in remaining calm in emergency situations and providing clear, concise and understandable verbal direction and information

Benefits

Medical Coverage (or $350/month if opted out)

Dental Coverage

Vision Insurance (Basic and Enhanced Plans Available)

Retirement Plan through the CA Public Employees’ Retirement System (CalPERS)

Money Purchase Pension Plan (in-lieu of participating in Social Security tax)

Deferred Compensation & Roth 457

Sick Leave Accruals (12 days per year)

Vacation Accruals (3-5 weeks based on time worked w/ the District)

Holidays: Sworn Officers & Police Dispatchers: No floating holidays or observed holidays, but 6.6% pay differential provided above base pay rate; Non-Sworn Staff: 9 observed holidays and 4 floating holidays

Life Insurance may be available through employee union

Survivor Benefits through BART

Short-Term and Long-Term Disability Insurance may be available through employee union

Flexible Spending Accounts: Health and Dependent Care

Commuter Benefits

Free BART Passes for BART employees and eligible family members.