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City Wide Facility Solutions · 9 hours ago

Account Manager

Allentown, PA

Full-time

Onsite

Entry, Mid Level

$60K/yr - $85K/yr

2+ years exp

City Wide Facility Solutions is a fast-growing company specializing in building maintenance management. They are seeking a Facility Solutions Manager responsible for managing B2B client relationships, ensuring high client satisfaction, and overseeing contractor performance and compliance.

Extermination ServiceFacilities Support ServicesHousekeeping Service

Responsibilities

Manage all aspects of assigned client relationships, including client retention, expansion, and diversification of City Wide building solutions and/or products

Formulate and manage an effective service strategy and schedule tailored to each client

Negotiate and enter into agreements with clients for additional services - determine pricing, staffing, and logistics

Manage all Contractor relationships including - Interview and hire, negotiate pricing and other contract terms, manage agreements, develop service specifications, client compliance, verify Contractor compliance, and remove/replace Contractors as necessary

Ensure a standard of excellence in quality and client satisfaction, through detailed quality control inspections of client sites and consistent follow through with all promises to clients

Supervise and direct Night Managers; ensure the client's strategy is executed and all services are performed correctly

Promote the sale of, procure, and monitor supplies for clients

Effectively communicate all client issues with Contractors and the Director of Operations (or owner); promptly address any client issues or problems that arise

Use City Wide's CRM to perform client inspections, adding extra charges, NM routing, etc

Schedule each non-routine activity in client facilities using Outlook

Update and keep current all Building Information Sheets (BIS), FSM Summary Sheets, and Exhibit A's. Ensure MSDS sheets for each client serviced in janitor closets are complete, accurate, and that all items are properly labeled

Notify Sales Executives of potential accounts in your territory, especially new construction

Develop and implement a plan with the Director of Operations and the Night Managers to resolve any client complaints or deficiencies in service and actively monitor compliance

Approve Night Managers and/or Service Representative's pay sheets; ensure accuracy

Assist Accounting in collecting clients' past due invoices and payment invoices for Contractors

Maintain updated route sheets, key/alarm sheets, and monthly planner for each client