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Deer Valley Resort · 41 minutes ago

Silver Baron Lodge Guest Services Agent - Winter 2025 - 26

Park City, UT

Full-time

Onsite

New Grad, Entry Level

$20/hr - $20/hr

Deer Valley Resort is nestled in the Wasatch Mountains of Utah, and they are seeking a Guest Services Agent responsible for ensuring guest, owner, and employee satisfaction at Silver Baron. The role includes facilitating check-ins and check-outs, assisting with guest requests, and coordinating various services for guests.

Resorts

Responsibilities

Check guests in and out of Silver Baron

Facilitate a smooth check-in and check-out for guests

Answer the phone in a professional manner and transfer calls as appropriate

Post folio charges, perform folio reconciliation, and create shift reports

Assist with owner and guest requests and proactively solve guest problems

Assist with concierge duties, including making reservations for restaurants and activities

Assist in coordinating the skier shuttle staff for guest pick-ups and drop offs

Assist in coordinating the bell staff for luggage pick up and drop off

Drive guests locally in the company vehicle

Handle cash and credit card transactions and settle guest balances upon departure

Other duties as assigned

Qualification

MaestroNORMSaflokManagers PlusPark CityCustomer service skills

Required

Must be able to work a varied schedule, including early mornings, nights, weekends, and holidays

Must be able to lift at least 40 lbs

Hold a valid U.S. driver's license and be able to drive company vehicles

Preferred

Knowledge of Deer Valley and the Park City area

Experience operating Maestro, NORM, Saflok, and Managers Plus

Benefits

Ski perks (vary based on employment status) may include Deer Valley season pass, free skiing or riding at other Alterra Resorts and select local Utah resorts

Friends and family ski discounts, free staff ski lessons and discounted rentals (winter staff only)

Subsidized meals at Employee Dining Rooms offered for staff while on shift

Subsidized housing options available for seasonal full-time staff

Discounts for staff members at restaurants, shops, and service providers in Park City

Healthcare options are available for staff members

401k plan with company match