International Paper · 9 hours ago
Technical Service Representative
Fort Smith, AR
Full-time
Onsite
Mid, Senior Level
$65K/yr - $87K/yr
5+ years expInternational Paper is a leading global supplier of renewable fiber-based products. The Technical Service Representative will support customers in the Southwest Region by providing technical service, troubleshooting printing problems, and assisting with ink inventory control while maintaining a customer base and acquiring new clients.
ManufacturingMarketingPaper ManufacturingProduct DesignSales
Responsibilities
The Technical Service Representative is responsible for providing technical service and assistance to our customers in the Southwest Region
This position requires the tech rep to travel to customer locations for testing of new and existing inks on press, troubleshoot printing problems the customer may encounter, assist customers with controlling ink inventory, and provide technical feedback to the customer, sales representative, and the lab
Color matching and other minor lab work for these customers will take place at the Blend Plant when not traveling
Maintaining current customer base as well as playing an integral technical support role in acquiring new customers will be central to the job
The Technical Service Representative position will be working in a fast paced, team environment, and will need to be able to handle multiple tasks and changing priorities
Approximately 50% overnight travel is anticipated, but can vary greatly depending on circumstances
Qualification
Required
5 years minimum industry or related experience required
Excellent press side technical and troubleshooting skills required
Color matching ability required
Inventory control skills required
Detail oriented required
Strong communication skills required
Ability to communicate effectively and in a pleasant manner required
Experience in a printing ink manufacturing or printing environment with press side technical skills required
Preferred
5 years minimum industry or related experience preferred
Positive attitude preferred
Willingness to take on special projects preferred
Initiative preferred
Excellent computer skills preferred
Benefits
Medical
Dental
Life insurance
Flexible Spending Accounts
Short-term and Long-term Disability
401(k)
Company-funded retirement contributions
Paid Time Off
Education & Development (including Tuition Reimbursement)
Student Loan Repayment Assistance
Voluntary Benefits including insurance for home, auto, vision and pets
Company
International Paper
International Paper manufactures paper and paper-packaging products.
10001+ employees
H1B Sponsorship
International Paper has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (10)
2024 (11)
2023 (22)
2022 (20)
2021 (19)
2020 (34)
Funding
Current Stage
Public CompanyTotal Funding
unknown1978-01-13IPO
Leadership Team
Michael Amick
Senior Vice President, North American Paper, Pulp & Consumer Packaging
Thomas G. Kadien
Sr. Vice President
Recent News
2026-01-17
Morningstar.com
2025-12-29
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